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Compensation window missed by 7 minutes

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Dombond
Dombond Posts: 1 Newbie
edited 14 August 2023 at 10:42AM in Flight delay compensation
Hi all, I can’t really believe this but I recently got back from an easyJet holiday from Santorini. The flight back was delayed by a considerable margin - at least two hours - so I put in a compensation claim. EasyJet replied apologising for the delay but as I was a mere 7 minutes under the threshold for compensation I wasn’t entitled to anything. 

Wondered, more out of hope, if there is anything I can do?

attached reply for reference 
(Removed by Forum Team)

Comments

  • bagand96
    bagand96 Posts: 6,549 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    edited 14 August 2023 at 9:29AM
    The threshold is 3 hours on arrival. Measured by aircraft parking and doors open, not landing time.

    They have to set a threshold somewhere and unfortunately that means some people will lose out very near the threshold. But likewise some will be very happy when their flight is 3 hours 1 minute late!

    Only think you can maybe do is double check the arrival time and make sure easyJet's 2 hours 53mins is doors open and not landed time. 
  • amanda1024
    amanda1024 Posts: 421 Forumite
    Third Anniversary 100 Posts Name Dropper
    I had a similar thing with Eurostar - sorry, since the train was only 57 minutes late you get nothing. It's not like 61 minutes is suddenly massively more disruptive than 59 - perhaps it should be on a sliding scale instead... 
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