EON direct debit

RoysV

CSI_Yorkshire said:

molerat said:

CSI_Yorkshire said:

Why does what you pay have any bearing on the OP?

I assumed it was to show that in winter with variable DD you may well pay over double what you pay in the warmer months and be prepared / able  to budget for that.  A valid pointer as around December Christmas takes many by surprise !

Except on those numbers June was nearly double February, and April was ten times December.  Not a particularly good demonstration at all.

Yes strange set of figures. Guessing the bill in Dec was using up the last of the credit? My mothers bill in Feb worked out at todays rates would have been £240 her bill in Aug was £80

pseudodox

Certainly with EDF you get the same discount for paying by DD whether you pay variable whole bill monthly DD or fixed monthly DD.  What FDD gives you is a pot of money held by the energy company from which they take payments for actual usage when they have readings (or using estimated readings) to generate a bill.  Variable monthly allows you to keep a money pot in your own savings account, putting away extra in the summer months towards those higher winter bills but meanwhile earning yourself a bit of savvy money-saving ethos interest!  But you need the discipline not to dip in the pot for sweeties and treats when it seems to be building up in the summer.

Note that EDF do set a nominal FDD (their estimate of one 12th of your projected annual consumption) which kicks in if you do not supply readings when requested or your smart meter does not play nicely.

You pay extra for variable bills only if you refuse to use DD and pay by cheque/bank transfer/cash when the bill arrives as these methods of payment do not qualify for the DD discount.

Rodders53

CSI_Yorkshire said:

Variable DD uses exactly the same prices as Fixed DD.  If someone is telling you otherwise, either they've got it wrong or you're not on VDD.

EON is now offering me one DD tariff that is currently cheaper than the standard Next Flex and no exit fees.  Next Pledge Tracker 12m V1.  Allegedly will save me £25 per year as I'm electric only so nothing exciting.

Perhaps now is the time to consider switching from them methinks to get better CS?

dealyboy

@Rodders53 said:

CSI_Yorkshire said:

Variable DD uses exactly the same prices as Fixed DD.  If someone is telling you otherwise, either they've got it wrong or you're not on VDD.

EON is now offering me one DD tariff that is currently cheaper than the standard Next Flex and no exit fees.  Next Pledge Tracker 12m V1.  Allegedly will save me £25 per year as I'm electric only so nothing exciting.

Perhaps now is the time to consider switching from them methinks to get better CS?

I did that a few months ago ... and where did I go? ... EDF, from the frying pan ... As they are all much of a muchness on tariffs it's the CS that's going to count in the foreseeable future, so they'd better up their game.

CSI_Yorkshire

Rodders53 said:

CSI_Yorkshire said:

Variable DD uses exactly the same prices as Fixed DD.  If someone is telling you otherwise, either they've got it wrong or you're not on VDD.

EON is now offering me one DD tariff that is currently cheaper than the standard Next Flex and no exit fees.  Next Pledge Tracker 12m V1.  Allegedly will save me £25 per year as I'm electric only so nothing exciting.

Perhaps now is the time to consider switching from them methinks to get better CS?

You're confused.

Next Flex is a variable tariff.  Pledge Tracker is also a variable tariff.

Neither of these things have anything to do with whether you are paying by variable or fixed direct debit.

RoysV

CSI_Yorkshire said:

RoysV said:

Morning All,
I'm wondering if anyone can shed any light on how EON work their monthly direct debit?

A not so quick summary is EON have my mothers DD at £309/mth, my father sadly passed away in December and as he was the named account holder they had to set a new account up which for some reason left her in debit, she now has £180 credit on her account.

I've checked her yearly usage using the bills with smart readings from 08/22 and 08/23
She's used  2196kwh electricity and 1426 cubic metres of gas which I work out at 16041 kwh, using their conversion factors.

After numerous emails they reluctantly agreed to lower it by 10% so its now approx £278 which still seems high to me.

They've said they work out yearly usage then divide by 12 and add a 2 week usage amount as a 'buffer' surely this isn't correct that my mother has to have a 24 week buffer sitting in their account?

Any help or comments gratefully received

She has about 2 weeks buffer in the account according to your post.  That's pretty low.

I think you've misunderstood what they said, or more likely they've explained it badly - it isn't a 2 week buffer in every month's direct debit, it's usually something like 54 weeks' usage split into the 12 payments.

Plus next year's usage is unlikely to be the same as last year's usage as there is weather to consider.

Having said that, £278 sounds a little high - but I wouldn't be surprised by something like £225-£230.

Just received a reply to my mothers query.

My mother asked: Are you saying that my monthly direct debit includes an extra 2 weeks "safety net"  every month? So at the end of a year I will have paid for 24 weeks as a safety net?

EON said:  Yes that's correct. This ensures that you don't fall in to arrears during winter.

I think you are correct but it doesn't instill any confidence in anything they tell you.

CSI_Yorkshire

It seems pretty blatant what they say, and the numbers do sort of match it.

Ensuring a customer doesn't fall into debt is one of the aims set out by OFGEM, so at least that but is correct.

Doing that by adding 0% to usage predictions and holding six months of credit is excessive.  Especially when they don't auto-refund like some other suppliers seem to.

What would they do this time next year when there is six months of credit? Still apply the same 'buffer'?

RoysV

Only they know what they'd do next. As I've said if this is their policy why doesn't it apply to me?

CSI_Yorkshire

RoysV said:

Only they know what they'd do next. As I've said if this is their policy why doesn't it apply to me?

Nor me - I'm an E.ON Next customer and my DD is roughly where I think it should be at the moment.  It's certainly not 50% higher.

RoysV

CSI_Yorkshire said:

RoysV said:

Only they know what they'd do next. As I've said if this is their policy why doesn't it apply to me?

Nor me - I'm an E.ON Next customer and my DD is roughly where I think it should be at the moment.  It's certainly not 50% higher.

Couldn't be anything to do with her being 87 and not being on the ball with these sort of things? No of course not that would never happen