EON direct debit

RoysV

Morning All,
I'm wondering if anyone can shed any light on how EON work their monthly direct debit?

A not so quick summary is EON have my mothers DD at £309/mth, my father sadly passed away in December and as he was the named account holder they had to set a new account up which for some reason left her in debit, she now has £180 credit on her account.

I've checked her yearly usage using the bills with smart readings from 08/22 and 08/23
She's used  2196kwh electricity and 1426 cubic metres of gas which I work out at 16041 kwh, using their conversion factors.

After numerous emails they reluctantly agreed to lower it by 10% so its now approx £278 which still seems high to me.

They've said they work out yearly usage then divide by 12 and add a 2 week usage amount as a 'buffer' surely this isn't correct that my mother has to have a 24 week buffer sitting in their account?

Any help or comments gratefully received

CSI_Yorkshire

RoysV said:

Morning All,
I'm wondering if anyone can shed any light on how EON work their monthly direct debit?

A not so quick summary is EON have my mothers DD at £309/mth, my father sadly passed away in December and as he was the named account holder they had to set a new account up which for some reason left her in debit, she now has £180 credit on her account.

I've checked her yearly usage using the bills with smart readings from 08/22 and 08/23
She's used  2196kwh electricity and 1426 cubic metres of gas which I work out at 16041 kwh, using their conversion factors.

After numerous emails they reluctantly agreed to lower it by 10% so its now approx £278 which still seems high to me.

They've said they work out yearly usage then divide by 12 and add a 2 week usage amount as a 'buffer' surely this isn't correct that my mother has to have a 24 week buffer sitting in their account?

Any help or comments gratefully received

She has about 2 weeks buffer in the account according to your post.  That's pretty low.

I think you've misunderstood what they said, or more likely they've explained it badly - it isn't a 2 week buffer in every month's direct debit, it's usually something like 54 weeks' usage split into the 12 payments.

Plus next year's usage is unlikely to be the same as last year's usage as there is weather to consider.

Having said that, £278 sounds a little high - but I wouldn't be surprised by something like £225-£230.

molerat

Does she have an on line account ?  She may be able to reduce that figure by another 10% as long as the account is in credit

RoysV

CSI_Yorkshire said:

RoysV said:

Morning All,
I'm wondering if anyone can shed any light on how EON work their monthly direct debit?

A not so quick summary is EON have my mothers DD at £309/mth, my father sadly passed away in December and as he was the named account holder they had to set a new account up which for some reason left her in debit, she now has £180 credit on her account.

I've checked her yearly usage using the bills with smart readings from 08/22 and 08/23
She's used  2196kwh electricity and 1426 cubic metres of gas which I work out at 16041 kwh, using their conversion factors.

After numerous emails they reluctantly agreed to lower it by 10% so its now approx £278 which still seems high to me.

They've said they work out yearly usage then divide by 12 and add a 2 week usage amount as a 'buffer' surely this isn't correct that my mother has to have a 24 week buffer sitting in their account?

Any help or comments gratefully received

She has about 2 weeks buffer in the account according to your post.  That's pretty low.

I think you've misunderstood what they said, or more likely they've explained it badly - it isn't a 2 week buffer in every month's direct debit, it's usually something like 54 weeks' usage split into the 12 payments.

Plus next year's usage is unlikely to be the same as last year's usage as there is weather to consider.

Having said that, £278 sounds a little high - but I wouldn't be surprised by something like £225-£230.

Surely we get weather every year? But yes I'm certain it was explained poorly. I was expecting around the £210 mark but for them to say it should still be £309 seemed high to me. Going of her usage and prices she has about 4 weeks buffer soon to be about 8 weeks
@molerat Yes I had thunked that 

CSI_Yorkshire

RoysV said:

CSI_Yorkshire said:

RoysV said:

Morning All,
I'm wondering if anyone can shed any light on how EON work their monthly direct debit?

A not so quick summary is EON have my mothers DD at £309/mth, my father sadly passed away in December and as he was the named account holder they had to set a new account up which for some reason left her in debit, she now has £180 credit on her account.

I've checked her yearly usage using the bills with smart readings from 08/22 and 08/23
She's used  2196kwh electricity and 1426 cubic metres of gas which I work out at 16041 kwh, using their conversion factors.

After numerous emails they reluctantly agreed to lower it by 10% so its now approx £278 which still seems high to me.

They've said they work out yearly usage then divide by 12 and add a 2 week usage amount as a 'buffer' surely this isn't correct that my mother has to have a 24 week buffer sitting in their account?

Any help or comments gratefully received

She has about 2 weeks buffer in the account according to your post.  That's pretty low.

I think you've misunderstood what they said, or more likely they've explained it badly - it isn't a 2 week buffer in every month's direct debit, it's usually something like 54 weeks' usage split into the 12 payments.

Plus next year's usage is unlikely to be the same as last year's usage as there is weather to consider.

Having said that, £278 sounds a little high - but I wouldn't be surprised by something like £225-£230.

Surely we get weather every year? But yes I'm certain it was explained poorly. I was expecting around the £210 mark but for them to say it should still be £309 seemed high to me.
@molerat Yes I had thunked that 

Yes, but not the same weather.

RoysV

CSI_Yorkshire said:

RoysV said:

CSI_Yorkshire said:

RoysV said:

Morning All,
I'm wondering if anyone can shed any light on how EON work their monthly direct debit?

A not so quick summary is EON have my mothers DD at £309/mth, my father sadly passed away in December and as he was the named account holder they had to set a new account up which for some reason left her in debit, she now has £180 credit on her account.

I've checked her yearly usage using the bills with smart readings from 08/22 and 08/23
She's used  2196kwh electricity and 1426 cubic metres of gas which I work out at 16041 kwh, using their conversion factors.

After numerous emails they reluctantly agreed to lower it by 10% so its now approx £278 which still seems high to me.

They've said they work out yearly usage then divide by 12 and add a 2 week usage amount as a 'buffer' surely this isn't correct that my mother has to have a 24 week buffer sitting in their account?

Any help or comments gratefully received

She has about 2 weeks buffer in the account according to your post.  That's pretty low.

I think you've misunderstood what they said, or more likely they've explained it badly - it isn't a 2 week buffer in every month's direct debit, it's usually something like 54 weeks' usage split into the 12 payments.

Plus next year's usage is unlikely to be the same as last year's usage as there is weather to consider.

Having said that, £278 sounds a little high - but I wouldn't be surprised by something like £225-£230.

Surely we get weather every year? But yes I'm certain it was explained poorly. I was expecting around the £210 mark but for them to say it should still be £309 seemed high to me.
@molerat Yes I had thunked that 

Yes, but not the same weather.

I must be having a dense day I really don't know what you're getting at

Alnat1

Last winter was mild, they might have added a bit on in case we get a normal or cold one next time. 

[Deleted User]

RoysV said:

CSI_Yorkshire said:

RoysV said:

CSI_Yorkshire said:

RoysV said:

Morning All,
I'm wondering if anyone can shed any light on how EON work their monthly direct debit?

A not so quick summary is EON have my mothers DD at £309/mth, my father sadly passed away in December and as he was the named account holder they had to set a new account up which for some reason left her in debit, she now has £180 credit on her account.

I've checked her yearly usage using the bills with smart readings from 08/22 and 08/23
She's used  2196kwh electricity and 1426 cubic metres of gas which I work out at 16041 kwh, using their conversion factors.

After numerous emails they reluctantly agreed to lower it by 10% so its now approx £278 which still seems high to me.

They've said they work out yearly usage then divide by 12 and add a 2 week usage amount as a 'buffer' surely this isn't correct that my mother has to have a 24 week buffer sitting in their account?

Any help or comments gratefully received

She has about 2 weeks buffer in the account according to your post.  That's pretty low.

I think you've misunderstood what they said, or more likely they've explained it badly - it isn't a 2 week buffer in every month's direct debit, it's usually something like 54 weeks' usage split into the 12 payments.

Plus next year's usage is unlikely to be the same as last year's usage as there is weather to consider.

Having said that, £278 sounds a little high - but I wouldn't be surprised by something like £225-£230.

Surely we get weather every year? But yes I'm certain it was explained poorly. I was expecting around the £210 mark but for them to say it should still be £309 seemed high to me.
@molerat Yes I had thunked that 

Yes, but not the same weather.

I must be having a dense day I really don't know what you're getting at

We do not get the same weather patterns each year. Last Winter was deemed to be unseasonably warm. This coming Winter could be like the Great Freeze of 1962/3 which lasted 3 months. It very much depends on the position of the Atlantic Jetstreams.

When estimating annual costs, supplier algorithms make some adjustment for cold/warm weather.

Remember, DD payments are just a guess. Actual energy charges are based on the agreed tariff and actual usage.

p00hsticks

RoysV said:

They've said they work out yearly usage then divide by 12 and add a 2 week usage amount as a 'buffer' surely this isn't correct that my mother has to have a 24 week buffer sitting in their account?

I've not got experience of Eon, but if they operate in the same way as British gas, you need to take into account that that £180 sitting in her account can't really be seen an indication that she's overpaying unless she's just received a bill.

 BG take monthly direct debits from us but only bill every six months. This means that as we pay £150 a month, in six months time we'll have £900 'credit' showing in our account.

But if our six monthly bill then arrives and shows we've actually used £1000 worth of energy over that six-month period, we'll immediately drop from £900 in credit to £100 in debit, and they'll probably increase our monthly direct debit going forward.

bluelad1927

At the beginning of the year I wasn't happy that EON wanted £300 a month DD so I called and went on a variable DD paying each month as it is billed on a smart meter

Yes you are responsible for saving for those winter months but it worked for me. Our bills came to just over 1800 (before the 400 handout)for the year and even with a cold winter they were never going to be anywhere near the 3600 that EON wanted on standard DD

eastcorkram

Eonnext estimated annual usage figures are nonsense . I've got several monthly statements which I printed off . This is only for electric. Gas heating and hot water with a different supplier. One of them has the estimated annual usage at £10,218.48. Another at £9948.50. Then £2340.45 etc. They just jump all over the place. That high one has us using 99 units a day. The actual usage as an average, is 6 units a day. It even states that on the statement.