Octopus £50 sign on credit
Hi - does anyone know how long it normally takes for Octopus to credit your £50 sign on credit payment? I gave them a code when I signed on but no sign of the credit being applied so far (sswitched on 11th July).
(they have also not collected a payment yet either - seems like they will only start collecting it from my normal payment date in August, contrary to what was initially stated, but should be fine as I think I am saving more than I expected already - maybe they only apply the credit once they've received a first payment?).
(they have also not collected a payment yet either - seems like they will only start collecting it from my normal payment date in August, contrary to what was initially stated, but should be fine as I think I am saving more than I expected already - maybe they only apply the credit once they've received a first payment?).
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I would email them, they are usually very responsiveThe mind is like a parachute. It doesn’t work unless it’s open.:o
A winner listens, a loser just waits until it is their turn to talk:)0 -
It varies between 3 and 5 weeks depending on lots of factors I guess0
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Pat38493 said:maybe they only apply the credit once they've received a first payment?).2
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I referred someone last November but still haven't had the credit because (due to the £400 grant, existing credit transferred and SEG payments) they haven't actually paid a penny to Octopus yet.0
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Petriix said:I referred someone last November but still haven't had the credit because (due to the £400 grant, existing credit transferred and SEG payments) they haven't actually paid a penny to Octopus yet.
I still haven't needed to pay anything to Octopus, due to SEG, government £400, 2 further referral payments and credits from last years Savings Sessions.Barnsley, South Yorkshire
Solar PV 5.25kWp SW facing (14 x 375 Longi) Lux 3.6kw hybrid inverter and 4.8kw Pylontech battery storage installed March 22
Octopus Agile/Fixed Outgoing and Tracker gas4 -
Octopus failed to set up/take my direct debit at sign up, and then also missed the first regular direct debit, so I logged on and paid that across. Got my sign up bonus straight after that.1
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Got my signing on bung today having switched on 21st July -so 3+ weeks.
Re Octopus and DDs - my first DD was due to be taken on 27th July but it wasn't - queried and was told that it was too soon for banking details to be set up - they then took the 1st DD on the 10th August(that should have been the 2nd DD according to the original emails). I also received two emails suggesting first DD would be 21st September ! No idea where that came from.0 -
I seem to be in a similar situation - still waiting for a £50 singing-on credit - since 14 July. Was also told I would be initially billed on 28th July but still no bill or any payment taken. Queried with Octopus and awaiting clarification.0
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Jordan72 said:I seem to be in a similar situation - still waiting for a £50 singing-on credit - since 14 July. Was also told I would be initially billed on 28th July but still no bill or any payment taken. Queried with Octopus and awaiting clarification.0
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