How to appeal a Nexus PCN

garyMorin

GrannyKate said:

Just go on the hospital's website. Concerns/complaints should lead you to Pals page or ring switchboard 

Hi 

I've contacted PALS and they said as it is an outside party they patrols the car parks they can not help and that i will have to email appeal@cp-plus.co.uk

So to confirm, does the local PALS can not control or say in the parking tickets? 

Coupon-mad

No - they are lying.

Complain to the CEO of the NHS Trust.

KeithP

garyMorin said:

GrannyKate said:

Just go on the hospital's website. Concerns/complaints should lead you to Pals page or ring switchboard 

Hi 

I've contacted PALS and they said as it is an outside party they patrols the car parks they can not help and that i will have to email appeal@cp-plus.co.uk

So to confirm, does the local PALS can not control or say in the parking tickets? 

They are mistaken.

Have a read of NHS car parking guidance 2022 for NHS trusts and NHS foundation trusts. where you will see...

garyMorin

KeithP said:

garyMorin said:

GrannyKate said:

Just go on the hospital's website. Concerns/complaints should lead you to Pals page or ring switchboard 

Hi 

I've contacted PALS and they said as it is an outside party they patrols the car parks they can not help and that i will have to email appeal@cp-plus.co.uk

So to confirm, does the local PALS can not control or say in the parking tickets? 

They are mistaken.

Have a read of NHS car parking guidance 2022 for NHS trusts and NHS foundation trusts. where you will see...

I have recent email, using quote above, it has been escalated up but the manager is still saying they cannot rescind the ticket.

Although his reply is a little confusion, and seems to contradict itself.

"Your details have landed in my inbox from PALS following your enquiry
Please can you confirm if you have registered with the parking company to appeal the parking ticket,
As a Trust we do have the ability to override and rescind parking tickets, these are reviewed with the parking company every two weeks and dealt with accordingly by a panel within the Trust."

The panel with the trust.


Do I keep plugging away with them and tell him to past this request to the panel, or do I appeal to the to parking company through there email. If it gets to the panel I sure/hope the ticket will be cancelled

Thanks

Coupon-mad

You appeal to the PPC and tell them you have complained to PALS and if this unfair PCN is not cancelled, you will escalate the complaint to the CEO of the NHS Trust and to your MP, to use as a case study to inform the DLUHC's current Call for Evidence.

USE THE ABOVE WORDS. 

And set out your dispute and any evidence, of course, to try to encourage the Hospital's panel to cancel it on review.

garyMorin

Coupon-mad said:

You appeal to the PPC and tell them you have complained to PALS and if this unfair PCN is not cancelled, you will escalate the complaint to the CEO of the NHS Trust and to your MP, to use as a case study to inform the DLUHC's current Call for Evidence.

USE THE ABOVE WORDS. 

And set out your dispute and any evidence, of course, to try to encourage the Hospital's panel to cancel it on review.

I have appealed to the PCC and they basically ignored everything I said, I don't think they even read the email. They say "the vehicle was not parked in a designated space causing an obstruction", my father says he had one wheel over the line into hatch area of the disabled bay he was parked in, his blue badge was on display.

I just can't see how they can insist on an 88 year old man who needed space to help his wife, who had two broken wrists out of the car, pay his parking fine; It's just ridiculous .

They are saying we have now reached the end of our internal appeals procedure and basically any other communication will be ignored. They say we can still appeal to the POPLA.

Is there anything in particular I should include in the appeal to the POPLA? 

Thankyou for any advice

Le_Kirk

Now, you need to escalate it to the CEO of the trust. If you want to to go the POPLA route, there are templates in the NEWBIE sticky third post.

B789

POPLA will not take into account any mitigating circumstances. They will only consider technicalities as to whether the PCN was issued correctly.

There are plenty of POPLA posts where you can read the appeal decisions. The Newbies/FAQ thread explains what you need to include in a POPLA appeal. Even if that appeal fails, it has no consequences and you then move on to Plan D.

Have you contacted PALS and written to the NHS Trust CEO? Have you written to your MP asking for intervention? 

Coupon-mad

Please stop believing every word they say and instead bypass all that and take the complaint to the CEO of the NHS trust.

It isn't a fine.

Do not try POPLA.

Your Dad won't be paying.