smart meter not working properly

1socrates1

My electricity usage does not show up for the last few days. Anyway I have sent them an email. Hopefully they will respond soon. 

MarzipanCrumble

I have an ongoing email conversation with Octopus SM Team as mine although an SM2 has intermittant linking and tbh because it does link and octopus can read it why is it not consistent?  So not been 'read' since July 3rd.  Emailed and the brilliant SM Team sent this:

'Thank you for reaching out to us about the issue with your smart meter. I apologize for the inconvenience this has caused.

We will try a siteworks visit for a powercycle, and if this fails we will replace the comms hub as the issue is with that rather than the meters.

Please let us know if you have any further questions or concerns.'

This is not an Octopus installed SM2 - it was installed by Co-op just before Octopus took over.  So all quodus to Octopus for trying to fix it.

[Deleted User]

This is not an Octopus installed SM2 - it was installed by Co-op just before Octopus took over.  So all quodus to Octopus for trying to fix it.

Your present supplier is responsible for your meter assets irrespective of which supplier carried out the original installation. The communications hubs are managed by the DCC.

1socrates1

Everything started working again a few hours ago, hopefully it stays like this. Octopus Energy have not yet responded to my email but I expect that they will sometime. 

MarzipanCrumble

Dolor said:

This is not an Octopus installed SM2 - it was installed by Co-op just before Octopus took over.  So all quodus to Octopus for trying to fix it.

Your present supplier is responsible for your meter assets irrespective of which supplier carried out the original installation. The communications hubs are managed by the DCC.

Thanks but other suppliers are dismissive of SM2 problems as this board shows.  I don't understand the Octopus solution tbh but Ican check via the Octopus website and via Bright if it is working.  Therefore thank Octopus SM team.  Unless it bombs..........

[Deleted User]

MarzipanCrumble said:

Dolor said:

This is not an Octopus installed SM2 - it was installed by Co-op just before Octopus took over.  So all quodus to Octopus for trying to fix it.

Your present supplier is responsible for your meter assets irrespective of which supplier carried out the original installation. The communications hubs are managed by the DCC.

Thanks but other suppliers are dismissive of SM2 problems as this board shows.  I don't understand the Octopus solution tbh but Ican check via the Octopus website and via Bright if it is working.  Therefore thank Octopus SM team.  Unless it bombs..........

Possibly because suppliers get fined by Ofgem if they fail to meet their smart meter installation targets but there are no such fines for fixing smart meter faults. Ofgem has a habit of bringing in policies with little thought given to ‘unintended consequences’.