smart meter not working properly

1socrates1

I woke up today and my smart meter is only displaying information for gas. All the electricity information is not there anymore. Up until now it has been working fine. Don't know what the potential problem could be. Any help would be appreciated. 

[Deleted User]

Hi,

think you are referring to your IHD, in home display, have you checked the actual smart meter to see if it still showing display?

1socrates1

The electricity meter itself is still showing display. It is the small display unit they gave me to monitor the gas and electricity usage that is not displaying the electricity information. 

Ayr_Rage

1. Check your actual meter.

2. Turn off the IHD and restart it.

1socrates1

I have checked my actual meter, seems to be okay. I have turned off the IHD and restarted it, still just the gas information. 

Jonboy_1984

Try moving it next to the meter for an hour or so.

[Deleted User]

Jonboy_1984 said:

Try moving it next to the meter for an hour or so.

If the IHD is showing gas information then the IHD is within HAN range of the communications hub. 

1socrates1

The actual electricity meter has the 4 green  lights flashing and seems to me showing the historic reading up until yesterday and the current reading is 00000. So I am going to wait a few days and see if either it rectifies itself or Octopus Energy gets in touch with me. 

[Deleted User]

1socrates1 said:

The actual electricity meter has the 4 green  lights flashing and seems to me showing the historic reading up until yesterday and the current reading is 00000. So I am going to wait a few days and see if either it rectifies itself or Octopus Energy gets in touch with me. 

I wouldn’t wait. Octopus only carries out a smart meter health check once a fortnight and I am not sure what they do with the information that the check reveals. 

An index reading of 00000 suggests that the meter isn’t indexing as it should. I would take a photo of the meter showing the index reading and send it to smart.help@octopus.energy

The flashing LEDs have nothing to do with the electricity meter. What you are looking at is the DCC-provided communications hub. The hub sits on top of the electricity meter to provide power to the hub.

1socrates1

[Deleted User] said:

1socrates1 said:

The actual electricity meter has the 4 green  lights flashing and seems to me showing the historic reading up until yesterday and the current reading is 00000. So I am going to wait a few days and see if either it rectifies itself or Octopus Energy gets in touch with me. 

I wouldn’t wait. Octopus only carries out a smart meter health check once a fortnight and I am not sure what they do with the information that the check reveals. 

An index reading of 00000 suggests that the meter isn’t indexing as it should. I would take a photo of the meter showing the index reading and send it to smart.help@octopus.energy

The flashing LEDs have nothing to do with the electricity meter. What you are looking at is the DCC-provided communications hub. The hub sits on top of the electricity meter to provide power to the hub.

I sent an email to Octopus Energy with a photo attached. Hopefully it is something minor, as everything seemed to be working perfectly yesterday. Thanks for all your contributions. 

Qyburn

Does your electricity use show on your Octopus account?