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Dad has been hacked

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Comments

  • R200
    R200 Posts: 296 Forumite
    100 Posts First Anniversary
    They just say they will get back to him, but they have always said they don’t think they can recover the money 😢 
  • wmb194
    wmb194 Posts: 5,285 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    R200 said:
    They just say they will get back to him, but they have always said they don’t think they can recover the money 😢 
    Do you know yet what actually happened? Was he tricked into making some transfers?
  • R200
    R200 Posts: 296 Forumite
    100 Posts First Anniversary
    wmb194 said:
    R200 said:
    They just say they will get back to him, but they have always said they don’t think they can recover the money 😢 
    Do you know yet what actually happened? Was he tricked into making some transfers?
    Wasn’t tricked at all it was a hack.

    hackers got multiple accounts apparently and managed to get a lot of transactions before all accounts were blocked

    the woman on the phone said it’s happening all the time
  • wmb194
    wmb194 Posts: 5,285 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    R200 said:
    wmb194 said:
    R200 said:
    They just say they will get back to him, but they have always said they don’t think they can recover the money 😢 
    Do you know yet what actually happened? Was he tricked into making some transfers?
    Wasn’t tricked at all it was a hack.

    hackers got multiple accounts apparently and managed to get a lot of transactions before all accounts were blocked

    the woman on the phone said it’s happening all the time
    What actually happened, though? Were they debit card payments or faster payments transfers?
  • Zanderman
    Zanderman Posts: 4,916 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 13 August 2023 at 10:05AM
    R200 said:
    wmb194 said:
    R200 said:
    They just say they will get back to him, but they have always said they don’t think they can recover the money 😢 
    Do you know yet what actually happened? Was he tricked into making some transfers?
    Wasn’t tricked at all it was a hack.

    hackers got multiple accounts apparently and managed to get a lot of transactions before all accounts were blocked

    the woman on the phone said it’s happening all the time
    There has to be more to this. A 'hack' like that would be outrageous and headline grabbing, as brucefan_2 says above.  Compromised details and/or trickery are much more likely (those do happen all the time, hacks don't).  

    Did you speak to this person yourself? Banks won't generally tell anyone that level of info and you're not even the account holder (so banks wouldn't normally even discuss it with you at all). 

    Or is it what your dad told you was said?  If this was all actually said are you/your dad, actually sure you've been talking to the bank, not scammers? Your opening post said you couldn't call after 6 as the fraud line closed then, but the fraud line is open 24/7.  Are you talking to the real thing?

    Edited to add:  if it was a 'hack' with multiple accounts affected then it's the bank's fault and they should return the money. If they're really saying that they cannot return the money that implies they regard it as not their fault but the account-holder's fault, which implies it's not a hack but actual wrong-doing (unintentionally) by the account holder - either being tricked into transfers or letting a third party access the account and/or debit card.

     
  • R200
    R200 Posts: 296 Forumite
    100 Posts First Anniversary
    They don’t admit it’s their fault

    if hackers are so sophisticated these days it’s nobody’s fault

    it’s just that anything can be hacked by a determined hacker


  • MattMattMattUK
    MattMattMattUK Posts: 11,600 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    R200 said:
    They don’t admit it’s their fault
    Do you mean the bank? You have not been clear as to what it actually happened, but it seems highly unlikely that it was actually a hack.
    R200 said:
    if hackers are so sophisticated these days it’s nobody’s fault
    The liklihood of this actually being a hack is pretty much zero, it would be headline national news. Normally it is the fault of the customer giving away key information, security codes etc. Sometimes it is the fault of a member of customer service staff who compromise account details.
    R200 said:
    it’s just that anything can be hacked by a determined hacker
    In theory yes, but skilled hackers have better things to do than trying to get a few thousand here or there, they go after data that is worth tends or hundreds of thousands, or millions. This will just be an instance of low hanging fruit, confidence scam, that kind of thing.
  • Zanderman
    Zanderman Posts: 4,916 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 13 August 2023 at 4:25PM
    R200 said:
    They don’t admit it’s their fault

    if hackers are so sophisticated these days it’s nobody’s fault

    it’s just that anything can be hacked by a determined hacker


    It will be someone's fault. 

    Either the bank's - thorough their inadequate security, or the account holder's - through their inadequate security.

    If they say the money can't be returned then that is telling you it's not the bank's fault but the account holder's fault. 
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