Dad has been hacked

born_again

R200 said:

Devongardener said:

Until you know how the money was taken from your parents account it’s impossible to know where the fault lies.   

Was it cash withdrawals, online payments or bank transfers?   In all of those cases their debit cards or online banking access could have been accessed by a third party.
If it was bank transfers, most banks have several checks during the process to ensure the transaction is safe, some require a one time pass code to a mobile phone. Only when you know exactly what happened can you know whether the bank was at fault or not.

It appears to be several withdrawals or purchases which were going to continue to drain the account but eventually the bank blocked the account due to suspicious activity. I wish they did that earlier why did it take them so long?

So purchases can be a simple case of card details compromised. Which can happen anywhere the card is used. 
So no hacking involved.

You really need to know exactly what type of transactions these were, before anything else.

R200

eskbanker said:

eskbanker said:
what type of transactions were involved (e.g. faster payment transfers, debit card purchases, etc)?

Devongardener said:

Was it cash withdrawals, online payments or bank transfers?

R200 said:
It appears to be several withdrawals or purchases...

Not sure if you felt that you were answering the question, but it remains: what specific transaction types were involved, as this detail helps to get to the bottom of what happened?

It looks like a few withdrawals to a few different accounts abroad and it looks like several purchases I think from China

eskbanker

R200 said:

eskbanker said:

eskbanker said:
what type of transactions were involved (e.g. faster payment transfers, debit card purchases, etc)?

Devongardener said:

Was it cash withdrawals, online payments or bank transfers?

R200 said:
It appears to be several withdrawals or purchases...

Not sure if you felt that you were answering the question, but it remains: what specific transaction types were involved, as this detail helps to get to the bottom of what happened?

It looks like a few withdrawals to a few different accounts abroad and it looks like several purchases I think from China

A 'withdrawal to a different account' would normally be described as a bank transfer, typically via faster payments, although overseas ones will use a different route, but the description could also apply to other payment types such as continuous payment authorities too.

'Purchases' can be funded via bank transfers too, or debit card transactions - the latter is probably more likely, but takes the investigation down a different route if the fraudsters gained access to enough card details to make payments, such as CVV codes, etc (the bank should be able to identify how the relevant transactions were authenticated, whether they were initiated online, and if so, from where, etc).

To be honest, it doesn't really matter to anyone on here what happened, but it's important for your parents to understand exactly what compromises have happened, both from the perspective of identifying how the fraud occurred but also to prevent if from happening again....

R200

Yes we would love to know what happened and how to prevent it.

someone told just walking past someone with a scanner they can get all your details and hack you?is that correct 

GingerTim

R200 said:

Yes we would love to know what happened and how to prevent it.

someone told just walking past someone with a scanner they can get all your details and hack you?is that correct 

No.        

brucefan_2

R200 said:

Yes we would love to know what happened and how to prevent it.

someone told just walking past someone with a scanner they can get all your details and hack you?is that correct 

Presumably the Co-Op have today confirmed that the compromised card has been completely blocked and that they are issuing a new one.

Given that the Co-Op's own processes identified possible suspect payments and locked the account down what have they told you about how they are proceeding to investigate the fraudulent payments.?

Have they given you a time-frame for their investigations?

R200

Anything in the virtual world can be messed with and manipulated if you have the equipment and the know how.

what puzzles me is, why go after my dad? He is not particularly wealthy.

eskbanker

R200 said:

what puzzles me is, why go after my dad? He is not particularly wealthy.

....which is another reason why it's highly unlikely that this would have been a genuine hack as such, as in one from the bank side - anyone succeeding in breaching security 'from the inside' would naturally go after larger amounts (and would use more efficient methods than those applicable here).

MeteredOut

R200 said:

Anything in the virtual world can be messed with and manipulated if you have the equipment and the know how.

Wrong again. Only insecure, unmaintained or badly managed systems can be messed with/manipulated, no matter what equipment or know how someone has.

The vast majority of scam/fraudulent withdrawals from accounts are made through the social engineering of individuals to do something on behalf of the scammer/fraudster, not by someone gaining access to that account.

Have you confirmed the withdrawal was not something your dad was asked to do by a third party?

brucefan_2

Now that you've had time to speak with the bank, what have they actually said to you about them locking the account down and what investigations they are doing?