Nat West and Hooyu

charlie12525

I will try phoning Nat West again tomorrow if I have a spare few hours.

I am looking for advice on my Nat West ISA application as a new customer which requires me to do ID verification via Hooyu.

I got sent a text and email with a link and I uploaded photo ID (driving licence), did a "liveness check" via webcam and proof of address was from my driving licence. I got 3 green ticks and was then told "You've completed the ID checks - thumbs up".

Yesterday morning, however, I got the same text and email as the day before and it wanted me to do the ID verification. I did it all again with the same successful result as the previous evening.

This morning, like groundhog day, I got the same text and email requesting ID verification. It is not saying that I failed the first 2 times. It is as if it has not registered that I have already done it, twice.

Any tips or advice would be welcome.

MikeJXE

When you do the Hooya ID check make sure there is plenty of light in the room 

charlie12525

MikeJXE said:

When you do the Hooya ID check make sure there is plenty of light in the room 

I am not having any problems passing the individual checks. It is giving me 3 green ticks and a big thumbs up... then asking me to do it again the next day.

Richard436

HooYu doesn't work.  This morning, I successfully uploaded a photo of my passport and a photo of the current me.  Two ticks!  But there was then no way to proceed.  'Help' suggested that Google Chrome was blocking the next Pop-Up window.  I checked.  It wasn't.  Reading the reviews on Trustpilot, it seems that many, many people are having similar experiences - and the stories of trips to physical branches or being in telephone queues for hours are so horrendous, that I am simply going elsewhere.  Why have a difficult life when there is no need?
Bottom line - if Nat West has a basic computer program that fails so many people, do you trust Nat West to be able to look after your finances?  I don't.