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Moving from Vodafone to Lebara

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Hi, i am currently with Vodafone, paying £10 a month for a Basics contract, 20GB, 18 months with no 5G. I notice Lebara offer a monthly contract 20GB with cashback for £7.99 a month with the first 3 months at £1.99, making it less that £7 a month.   

Interested in your experiences with Lebara. 

Comments

  • oldernonethewiser
    oldernonethewiser Posts: 2,443 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    edited 6 August 2023 at 1:32PM
    No visual voicemail which is a minor annoyance.  Coverage very good.

    Switching took longer than it should have by about 24 hours.
    Customer service not great.

    Overall I'm satisfied
    Things that are differerent: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid


  • It’s been 10 days and I still can’t use my ported number with Lebara (moved from Vodafone). Customer service so far by phone, web chat and email has been awful - they can’t seem to deviate off script and do not listen/read what I tell them. 

    I hugely regret moving for the sake of a few quid. 
  • mgfvvc
    mgfvvc Posts: 1,229 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    We have had no issues with Lebara.
  • flashg67
    flashg67 Posts: 4,128 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    had 3 accounts over the last couple of years - just signed up again - good value, good signal - people report issues with customer service but then a lot of companies have the same reports. Overall, satisfied with Lebara
  • jimjames
    jimjames Posts: 18,697 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Switched from Voda to Lebara over 12 months ago, very happy with it and no issues. Used it regularly for roaming and not had any problems
    Remember the saying: if it looks too good to be true it almost certainly is.
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