CCBC letter from hotel car park

lincoln_dj

Thanks for the help guys. Have filed the AOS now, says it will be processed Monday (just in time!). Didn't realise it could all be done online 👍

Saw the template defence, but it says it's not for ParkingEye - which this is.

I went back to the hotel car park today, their signage is poor in my opinion, so maybe this is the basis of my defence?
On entry, there is a sign that says "Patrons Only" then in smaller writing (that you would struggle reading from within the car) it says to see signage in the car park.

I parked very close to the entrance, around which there are no signs apart from one for the hotel, telling me to turn car lights off, don't leave valuables etc, and to please register at reception. Any signs from ParkingEye are right at the back of the car park, I walked nowhere near them when walking from the car to the hotel front.

KeithP said:

That's over two weeks away. Plenty of time to produce a Defence, but please don't leave it to the last minute. 

To create a Defence, and then file a Defence by email, look again at the second post on the NEWBIES thread - immediately following where you found the Acknowledgment of Service guidance.

Don't miss the deadline for filing an Acknowledgment of Service, nor that for filing a Defence.

Do not try and file a Defence via the MoneyClaimOnline website. Once an Acknowledgment of Service has been filed, the MCOL website should be treated as 'read only'.

Submitted today, no receipt email yet so I'll revisit monday morning if I've not heard anything.

As mentioned above, I think the poor signage is a reasonable defence, I took photos. Will work that into the templates linked, although mine doesn't seem quite so "meaty" - with hindsight, I should have kept their previous letters for reference, as I can't now in good faith make claims about the information that was in them 🙄 
Will digest those links over the weekend. Good to know I've bought some time but will still crack on with this!

Thanks again for everyone's help so far 😊

Coupon-mad

The template can now be used for ParkingEye if:

- they have filed the claim themselves, in-house, and added £20 on top of the PCN, or

- if the claim was filed by DCBLegal.

YankeeBrit

lincoln_dj said:

Thanks for the help guys. Have filed the AOS now, says it will be processed Monday (just in time!). Didn't realise it could all be done online 👍

Submitted today, no receipt email yet so I'll revisit monday morning if I've not heard anything.

You don't actually have to email the AoS. You can use the MCOL for that. You don't use the MCOL for filing your defence. If you have emailed your AoS and you have not received an immediate auto-response then it has not been received. Either go back to your MCOL and acknowledge service there, online or else keep resending your email response until you get an auto-acknowledgement. If you're using Gmail, try using a different mail agent until you receive the auto-response.

lincoln_dj

Coupon-mad said:

The template can now be used for ParkingEye if:

- they have filed the claim themselves, in-house, and added £20 on top of the PCN, or

- if the claim was filed by DCBLegal.

Ok thankyou for the clarification. The MCOL website states it's ParkingEye Ltd and they're claiming for £120 (plus £35 court fee plus £50 solicitor costs) so hopefully that falls under the first option (REALLY wish I'd kept the original tickets now...)

YankeeBrit said:

lincoln_dj said:

Thanks for the help guys. Have filed the AOS now, says it will be processed Monday (just in time!). Didn't realise it could all be done online 👍

Submitted today, no receipt email yet so I'll revisit monday morning if I've not heard anything.

You don't actually have to email the AoS. You can use the MCOL for that. You don't use the MCOL for filing your defence. If you have emailed your AoS and you have not received an immediate auto-response then it has not been received. Either go back to your MCOL and acknowledge service there, online or else keep resending your email response until you get an auto-acknowledgement. If you're using Gmail, try using a different mail agent until you receive the auto-response.

Understood, email receipt only applies if originally sending by email 👍 Did it on the website and it confirms it was sent 5th and "received" 7th, so just in time.

Going to compile the information for my defence now. (been mega busy travelling for work last couple of days). Thanks for the info again. Hope to be back here in the future with good news 👀

Coupon-mad

I suggest you just read the other two ParkingEye claims on page one tonight because we've already been discussing ParkingEye defences where they added £20 (which they 100% HAVE in your case so you can use the Template Defence).

Easy stuff!

Go read the other two and learn from their draft defence paragraohs 2 and 3.

I won't link them as we like Newbies to get used to using the links (top and bottom of every page) to hop straight to page one of the parking forum board with one click, and then running your eye down the newest thread titles to find what you need to read.

lincoln_dj

One (hopefully) last question - the hotel I parked at was actually not the hotel I was visiting - I was visiting an adjacent hotel to view a wedding venue, but parked at this one instead by mistake. Figured it be OK for 20-30 minutes (was running late), as there's no signs up at the section of car park I was in, and never once walked past anything that could even remotely be considered a contract (my main defence - signs are at the back of the car park). 

Would you guys mention I was at the wrong hotel at all? Or is it irrelevant (the reason I was park there at all being irrelevant?)

Coupon-mad

Save that till WS stage.

Be fairly generic with your paragraph 3 facts and rationale for defending - signs weren't clear, we assume - and add in the words I wrote earlier this week in another PEye claim thread about them adding £20 even though that's never been on their signage.

lincoln_dj

OK will do. Since I no longer have the original letters, am I able to obtain whatever evidence they have prior to submitting my defence?

Coupon-mad

Nope but you don't need it.

Le_Kirk

Coupon-mad said:

Save that till WS stage.

Be fairly generic with your paragraph 3 facts and rationale for defending - signs weren't clear, we assume - and add in the words I wrote earlier this week in another PEye claim thread about them adding £20 even though that's never been on their signage.

But be careful how you write this, if you say there were NO signs, how can you contend the signs don't mention the £20; perhaps you went back to check after you had received the PCN.