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2 refunds- What do I do?

So I have been refunded 2x for an awful stay at a recent holiday park.  Airbnb have refunded to my CC £70 Cleaning fee - 20% of first night stay and the full 2nd night stay. 

The owner however, after claiming we were lying that nothing had been cleaned ( he then realised no cleaners had been in and we were sleeping and staying in the previous guests disgusting mess with mouldy food found in the oven and Hot tub chemicals so out of whack it should have been reported to environmental health) gace us a full refund minus the AirBnB fee back.

He is now claiming he wants his money back - An while i would - i have now slpit this with the other guest and don't feel like he should get the full back when we haven't had a full one from AirBnB. 

please advise.  he's threatening that he's going to the bank to request a refund from me. 

there's the majority of me that wants to comply but then I will be out of pocket and didn't like being accused of lying and ignored when I first complained. 

Comments

  • elsien
    elsien Posts: 34,915 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 3 August 2023 at 12:10PM
    Fairly sure you can’t keep both refunds. What are Airbnb saying?
    Did you stay there for both nights, because if you did you have had some benefit from it.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • heatherw_01
    heatherw_01 Posts: 6,646 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Have you spoken to Airbnb about it?

    if they have refunded you twice, then yes this would be expected to be paid back as a double refund is a mistake.

    You can't keep it just because it was paid by mistake, if that is the question?
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