2 refunds- What do I do?

So I have been refunded 2x for an awful stay at a recent holiday park.  Airbnb have refunded to my CC £70 Cleaning fee - 20% of first night stay and the full 2nd night stay. 

The owner however, after claiming we were lying that nothing had been cleaned ( he then realised no cleaners had been in and we were sleeping and staying in the previous guests disgusting mess with mouldy food found in the oven and Hot tub chemicals so out of whack it should have been reported to environmental health) gace us a full refund minus the AirBnB fee back.

He is now claiming he wants his money back - An while i would - i have now slpit this with the other guest and don't feel like he should get the full back when we haven't had a full one from AirBnB. 

please advise.  he's threatening that he's going to the bank to request a refund from me. 

there's the majority of me that wants to comply but then I will be out of pocket and didn't like being accused of lying and ignored when I first complained. 


  • elsien
    elsien Forumite Posts: 31,115
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 3 August at 1:10PM
    Fairly sure you can’t keep both refunds. What are Airbnb saying?
    Did you stay there for both nights, because if you did you have had some benefit from it.
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • heatherw_01
    heatherw_01 Forumite, Ambassador Posts: 6,486
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Have you spoken to Airbnb about it?

    if they have refunded you twice, then yes this would be expected to be paid back as a double refund is a mistake.

    You can't keep it just because it was paid by mistake, if that is the question?
    I’m a Forum Ambassador and I support the Forum Team on the Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards.
    If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing [email protected].
    All views are my own and not the official line of MoneySavingExpert.
Meet your Ambassadors


  • All Categories
  • 338.8K Banking & Borrowing
  • 248.6K Reduce Debt & Boost Income
  • 447.6K Spending & Discounts
  • 230.7K Work, Benefits & Business
  • 600.9K Mortgages, Homes & Bills
  • 171.1K Life & Family
  • 244K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards