Issues with being Part Time and claiming Universal Credit.

ClaireL1974

at the start of the year, I made the decision to go part time and claim universal credit due to my health condition. I was advised to completely give up work but that is something I'm not prepared to do just yet. Anyway, since i made the change I've had nothing but issues with my work declaring more than I'm actually earning, this means my benefits are cut short than they should be, this month in particular my work has declared I've earned 2+ months earnings that I actually picked up. as an example I earn £650 a month working 16 hours a week, my work declared this month that I earned £1300, in which I received £5 from universal credit. my payslip says the correct amount I got paid which was £650. I've raised this issue with universal credit who in turn said they cant alter the payment because HMRC was told that's my earnings this month, so i spoke to work who said they don't pay my, its SD Worx, they have raised an issue but Sd Worx have now said they didn't declare that, so i called HMRC who said they don't have any communication with universal credit, so my question is, and I'm sorry you've had to read this far just for this, what can i do here? i paid my rent and important bills with my wages, and now have absolutely nothing to live on, and when i say nothing... I mean I have nothing. 

Caz3121

could this be due to pay dates and you assessment period dates? eg if your assessment period is from 29th to 29th of month and you get paid on the last Friday in the month you would have had 2 paydays in 1 assessment period - Friday 30th June and Friday 28th July

HillStreetBlues

If it's not as above post by Caz3121
Have seen this a couple of times and it's a nightmare
UC do get their info from HMRC so someone has reported that you earnt £1300. It's your work responsibility to sort it out, 
SD Worx are a payroll company that who you work for have employed, so either the company have reported the wrong wage to SD Worx or SD Worx to HMRC
Sadly there is no easy solution. You might  have to make a complaint to the company you work for to sort it and not pass you on to SD Worx

Spoonie_Turtle

Have you sent a copy of your bank statement to UC to show what you actually received?

DMs can exercise discretion when it comes to RTI disputes (which is what this should be) - I don't think they often do, but sometimes, so it is worth a try.

ClaireL1974

Caz3121 said:

could this be due to pay dates and you assessment period dates? eg if your assessment period is from 29th to 29th of month and you get paid on the last Friday in the month you would have had 2 paydays in 1 assessment period - Friday 30th June and Friday 28th July

no, i only got 1 payment that month, my wage slips combined dont equal to the amount declared anyway, so even if this was the case, the numbers are off!

ClaireL1974

HillStreetBlues said:

If it's not as above post by Caz3121
Have seen this a couple of times and it's a nightmare
UC do get their info from HMRC so someone has reported that you earnt £1300. It's your work responsibility to sort it out, 
SD Worx are a payroll company that who you work for have employed, so either the company have reported the wrong wage to SD Worx or SD Worx to HMRC
Sadly there is no easy solution. You might  have to make a complaint to the company you work for to sort it and not pass you on to SD Worx

so should i get onto my work and SD Worx? my work have showed me their side and done the maths and came out with the number i got paid £650 so it seems more a SD Worx issue. the problem is SD Worx will not let standard employee's talk with them, instead my manager has to pass it on so its just a game of telephone

ClaireL1974

Spoonie_Turtle said:

Have you sent a copy of your bank statement to UC to show what you actually received?

DMs can exercise discretion when it comes to RTI disputes (which is what this should be) - I don't think they often do, but sometimes, so it is worth a try.

i have offered to provide my payslip and bank statement, all of which they dont want because HMRC told them i earned £1300.. i dont know what to do 

Spoonie_Turtle

ClaireL1974 said:

Spoonie_Turtle said:

Have you sent a copy of your bank statement to UC to show what you actually received?

DMs can exercise discretion when it comes to RTI disputes (which is what this should be) - I don't think they often do, but sometimes, so it is worth a try.

i have offered to provide my payslip and bank statement, all of which they dont want because HMRC told them i earned £1300.. i dont know what to do 

Do you have a work coach?  If so I'd be inclined to send a paper copy anyway to them (and one for the previous month, proving that's where all your wages go) - nothing to lose on the off-chance they look at it and understand that no, you really haven't been paid what the RTI says you have and help escalate this for you.

But definitely worth chasing the payroll company (even if it's via your manager).  If this is not the first time they've messed up, it cannot be allowed to continue; they must have a complaints process for not doing their job properly.

tomtom256

You need to raise an RTI dispute and then provide the evidence via your wageslips . UC will then flag this up with HMRC to investigate with your employer/payroll. Not a quick process, but it should get it sorted.

HillStreetBlues

As above, and once done get your MP involved, some are much better than others.

ClaireL1974

Spoonie_Turtle said:

ClaireL1974 said:

Spoonie_Turtle said:

Have you sent a copy of your bank statement to UC to show what you actually received?

DMs can exercise discretion when it comes to RTI disputes (which is what this should be) - I don't think they often do, but sometimes, so it is worth a try.

i have offered to provide my payslip and bank statement, all of which they dont want because HMRC told them i earned £1300.. i dont know what to do 

Do you have a work coach?  If so I'd be inclined to send a paper copy anyway to them (and one for the previous month, proving that's where all your wages go) - nothing to lose on the off-chance they look at it and understand that no, you really haven't been paid what the RTI says you have and help escalate this for you.

But definitely worth chasing the payroll company (even if it's via your manager).  If this is not the first time they've messed up, it cannot be allowed to continue; they must have a complaints process for not doing their job properly.

i shll try this, but it does feel like everyone ive spoken to, dont care or dont want to help. thank you though, i will try this!