How do you upgrade Shawbrook Easy Access ISA?

Johnjdc

As per the thread title, I'm in an impossible loop trying to upgrade from 3.78% to 4.14%, issue 23 to issue 25:

• Can only apply online
• There's a form, but existing customers should log in to eSavings not fill it in
• Logging in to eSavings just goes to the home screen
• The "apply online" option in the eSavings area only shows non-ISA options

So I have no idea what to do! Tried changing the code in the URL but that gave me a "no longer available online" message, when it plainly is: https://www.shawbrook.co.uk/direct/savings/personal-savings/cash-isas/easy-access-cash-isa/

Ideas welcome!!

Richard1212

Shawbrook is great when it comes to phoning them-----and they can usually do all the work while you are still on the phone; if not, they will certainly fix your problem when you have explained it to them----their number is 03452666611. Don't forget their Fixed Rate ISA , if you are interested , at 5.53% for one year. Shawbrook is my favourite savings bank, especially when it comes to easy access accounts, but their ISAs are good too. Your problem will be easily solved.

refluxer

To upgrade Shawbrook accounts to the latest issue, you just need to send them a secure message - there is a specific entry for upgrading accounts in the drop-down message category list. 

When I upgraded my (non-ISA) easy access account to the latest issue this way, they did it within half an hour.

ratcatcher666

I dislike Shawbrook intensely. When I wanted to moe to another bank they did not do the transfer stating to the other bank that the account was closed and lied when i contacyed tham about it . I will never deal with shawbrook again.

intalex

I guess the issue with Shawbrook is that once you have an open / funded ISA with them, the ISA "tab" in new account opening via online banking is hidden. I also discovered this yesterday, and so I sent them a secure message to exercise my 14-day cooling off period on a 2-year fix by opening and switching into a 5-year fix. Hopefully gets completed today.

Richard1212

ratcatcher666 said:

I dislike Shawbrook intensely. When I wanted to moe to another bank they did not do the transfer stating to the other bank that the account was closed and lied when i contacyed tham about it . I will never deal with shawbrook again.

I think Shawbrook will survive without you. At this moment (1st August) they are the Top of the best savings accounts in terms of interest ( 4.63)and they are continually in the Top 10. And their efficiency, helpfulness and ease of use are second to none.

Zopa_Trooper

Couple of questions.
1) Do you know when Shawbrook pay the monthly interest?
2) If I open an easy access Isa, can I then move the money to a fixed ISA with the same company?
Thanks.

refluxer

Zopa_Trooper said:

Couple of questions.
1) Do you know when Shawbrook pay the monthly interest?
2) If I open an easy access Isa, can I then move the money to a fixed ISA with the same company?
Thanks.

1) It tells you when the interest is paid in the account summary box and/or T&C's...

"Interest is calculated daily. Interest will be paid on the anniversary of the date we receive your first deposit – this will be monthly or annually depending on the product you choose. If the anniversary falls on a weekend or a bank holiday your interest will be credited on the next working day"

2) You'll need to give more details for an accurate answer to that question. Eg. will the money in the easy access ISA be from this tax year, previous tax years or a mixture of both ? And would you be doing a partial or full transfer to the fixed rate ISA ?

Zopa_Trooper

refluxer said:

Zopa_Trooper said:

Couple of questions.
1) Do you know when Shawbrook pay the monthly interest?
2) If I open an easy access Isa, can I then move the money to a fixed ISA with the same company?
Thanks.

2) You'll need to give more details for an accurate answer to that question. Eg. will the money in the easy access ISA be from this tax year, previous tax years or a mixture of both ? And would you be doing a partial or full transfer to the fixed rate ISA ?

I have some money coming to me in October of which I wish to put £20,000 into a fixed ISA. I could wait until the money is available but have a few grand I could put in an easy access ISA now. That's basically the situation.