Now TV - scamming the vulnerable?

oldernonethewiser

mzaalam said:

That's weird that people are misreading what I've written.  The notice to change the price was not sent by NowTV.  It was sent by 'Sky', which my mother would have no reason to expect any communications from.  It's not a trivial connection for the lay person to assume the communications are linked when there's so much spam running about.

Separately I may be mistaken but prices should only be varied by companies within a contract period if they're doing a wholesale price increase due to market forces.  If they're continuing to sell new contracts at the £22 rate then it makes a mockery of '12 month contract'. 

Shame you guys can't see the scam here but given this is an internet forum I'm guessing you guys can't see the impact this has on lesser IT literate - elderly etc - people.  This company is using these underhanded techniques to basically ensure they never deliver what was originally promised to people.  I've been with lots of other places and haven't noticed these tactics before.  

To be clear the two main things are 1) using a different company name to send the increase notice and 2) increasing the price 1/4 way through contract when continuing to offer low/cheap deals to new customers, thus showing zero intention to honour a 12 month contract at the offered prices.  These are clear ethical malpractices if they're intentionally done - hiding behind weasel word T's and C's that no sane person has the time to read and interpret is not an excuse really.

At least you are correct in stating you are mistaken.

As everyone else says, there is no scam.

Failing to read and understand conditions you accept is something that no sane person would do.

Neil_Jones

mzaalam said:

That's weird that people are misreading what I've written.  The notice to change the price was not sent by NowTV.  It was sent by 'Sky', which my mother would have no reason to expect any communications from.  It's not a trivial connection for the lay person to assume the communications are linked when there's so much spam running about.

Separately I may be mistaken but prices should only be varied by companies within a contract period if they're doing a wholesale price increase due to market forces.  If they're continuing to sell new contracts at the £22 rate then it makes a mockery of '12 month contract'.  

Shame you guys can't see the scam here but given this is an internet forum I'm guessing you guys can't see the impact this has on lesser IT literate - elderly etc - people.  This company is using these underhanded techniques to basically ensure they never deliver what was originally promised to people.  I've been with lots of other places and haven't noticed these tactics before.  

To be clear the two main things are 1) using a different company name to send the increase notice and 2) increasing the price 1/4 way through contract when continuing to offer low/cheap deals to new customers, thus showing zero intention to honour a 12 month contract at the offered prices.  These are clear ethical malpractices if they're intentionally done - hiding behind weasel word T's and C's that no sane person has the time to read and interpret is not an excuse really.

Re: "the notice to change the price was not sent by NowTV", may I refer the honourable poster to https://www.nowtv.com/terms where it says ""us/we/our/NOW" means Sky UK Limited (Registration No. 2906991, VAT number: 440 6274 67) of Grant Way, Isleworth, Middlesex, United Kingdom, TW7 5QD, trading as ‘NOW’."

Re: price variations, yeah that went out the window ages ago.

Re: scam, there is no scam, nothing underhand, if you didn't read what you signed up to that's your problem.  Re: lesser IT literate (elderly), yeah no end of competent 60/70/80/90 and I dare 100+ year olds who can use the IT...

1) Doesn't apply, see previous conversation, and 2) See above.  If you don't read what you sign up to, don't read the T&Cs and and then complain  that something's happened that is accounted for in the T&Cs, then its your bad.

Silverking

I got the same email as well, it was from Sky, however, it did mention NOW BROADBAND in the subject line and email:

JSmithy45AD

Silverking said:

I got the same email as well, it was from Sky, however, it did mention NOW BROADBAND in the subject line and email:

Yep, I've got the same one. This is the email as it looks in the inbox and you can clearly see that although it's from Sky, it is clearly about Now BB.



Seems the OP is feeling a little embarrassed as they "work in IT" but have failed on every count. Whoops.

Marksmith2024

Its one of a number of scams the OP is being gaslighted by operatives no doubt associated from the company. 

Farway

Marksmith2024 said:

Its one of a number of scams the OP is being gaslighted by operatives no doubt associated from the company. 

The thread is a year old, so I expect OP has sorted it by now