WTC letter asked me to call them

startrim

I filled in my self assessment online in May 2023.

I applied for WTC in early June and clicked next without being given the chance to include my SIPP payments so I re filled the forms a couple of minutes later including the payments I had made to my SIPP in the previous tax year.

A couple of weeks later (in June) I received my final tax credit decision which took into account my SIPP payments for the previous tax year.

Last Saturday I received a letter letting me know that "our records show that you have completed more than one annual declaration form".

I have been asked to telephone them before the declaration can be processed.

I got through, listened to the long messages and then was told to wait and then the message said "goodbye" and I was cut off.
I tried again two more times but the same thing happened. The line is open from 8am to 6pm, I called at 5:15pm the first time.
From your experience, will I ever get through to speak to a human? Or will I get caught in the same loop and then get cut off again?

born_again

Best to call just before they open, when staff are waiting for their 1st call.

startrim

Thanks, I'll try tomorrow before I go to work.