The Grass is not always Greener - EDF, oh the joys.

PennineAcute Forumite Posts: 1,031
Seventh Anniversary 500 Posts Name Dropper
I move to EDF on 1 June, from British Gas.  Two reasons for the move - 1) the misleading statements on why my smart gas meter would not connect (6 months I had to wait until they sorted it out) and the fact they did 6 monthly billing (and it messed up my spreadsheet for calculating estimated tariff usage).

Before moving from British Gas, all smart meters were working and communicating.  Loop and Hugo were also working perfectly and still are.

I moved to EDF and pay bill in full.  They asked me for a reading in the middle of June, they said it was too soon for them to connect to my meters.  I duely gave them the readings.

Middle of July, they again asked for readings.  I duely gave them the readings and sent them a whats app message on Saturday asking why they could not connect (image below).

I phoned them today to raise a complaint, as if Loop and Hugo can communicate with the DCC then there is no reason why EDF cannot.  I got told about mobile phones and sim cards and reception.  Asked why Loop and Hugo could connect - just waffled on about mobile phones and sim cards.  Bad reception and they could not connect, I was also told.

I queried the fact that EDF did not communicate directly with my smart meter, but the data communication did and that EDF communicated with the DCC.  This was ignored, as was my why other companies can connect.

I was promised a phone call within 3 days and I said thanks.

Got home from work, to have an email from EDF informing me that they are sending out a new IHD.  I contacted EDF again to ask why making a complaint about EDF not being able to communicate with my smart meters results in a new IHD being sent out.

I was told that this is what had been arranged with the other person.  This person was told that this did not happen and I know the difference between IHDs and Smart Meters.

No idea what the heck is going on now.  The person said she would send the other person a message to check what is happening.

Any suggestions for my next plan of attack would be gratefully received.


  • Dolor
    Dolor Forumite Posts: 7,590
    1,000 Posts Third Anniversary Name Dropper
    My experience of EDF smart metering suggests that they have a lot to learn. I was SoLR’d from Zog to EDF. At the time of my transfer, my gas meter was connected and able to send data on request. After a couple of weeks, EDF told me that they were unable to pull data from my gas smart meter. I waited the mandatory 28 days from the date that EDF took over my supply and I initiated a switch to Octopus. Octopus was able to pull data from the gas meter from the day of the transfer. My guess is that the problem was down to their internal systems. Each meter has to have a bespoke security sent to it before data can be retrieved.
  • brewerdave
    brewerdave Forumite Posts: 8,421
    Part of the Furniture 1,000 Posts Name Dropper
    Moved my gas supply from EDF to Octopus about 10 days ago. One of the reasons was their non stop badgering over the fitting of a smart meter - then cancelling the appointment with a couple of days notice on three different occasions in the past year! 
    Also hated their billing "system" and the fact that they charged me £100 to move from a fix to their SVT even tho' many people have had the charges waived.- will avoid them like the plague in future.
  • MattMattMattUK
    MattMattMattUK Forumite Posts: 7,228
    1,000 Posts Second Anniversary Name Dropper
    From my personal experience the current EDF platform can barely cope with billing, smart metering is a real bodge, that being said a lot of the time this is down to the DCC, although it is the job of the energy supplier to liaise with them, book engineers etc. I am currently with EDF on variable Direct Debit, which is currently not costing me anything as I have a large credit that is being used up, however once that has gone I will likely move to Octopus. 
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