BA REFUSES

Kezzy2

We booked flights with BA via Travel Republic back in 2020. During that awful time BA pulled out of Manchester so they said we would have to fly from Gatwick. This flight too was cancelled and BA now told Travel Republic we will have to use Heathrow, this is of no use to us so BA offered vouchers through Travel Republic. British Airways absolutely refuses to give us our £159 back as we cannot use Heathrow. British Airways will not give us our money back, they say its vouchers or nothing. 

eskbanker

When was the Gatwick flight cancelled and did you request a refund immediately after being notified of this?

Kezzy2

The Gatwick flight was cancelled within weeks, we asked for a refund immediately, BA will not refund. 

eskbanker

The reason for the question about when the flight was cancelled was this:

https://www.moneysavingexpert.com/news/2022/03/british-airways-cancelled-flight-vouchers-cash-refund-change/

so if it was in 2020 then you should be able to claim accordingly - if they resist, take them to CEDR, their nominated ADR provider, or ultimately small claims.

DT71

In May 2023, my flight from Seattle to LHR was cancelled on the day of travel. They booked me in for a next-day flight. I know that I am due to compensation. I sent a claim online several times. Then I called and was asked to fill out another online form. Later, I received an email stating thank you for your patience. Then nothing. Absolutely nothing. Other than the compensation, I did not receive the Avios miles for the flight, nor the refund for the category upgrade that I paid in cash. I appreciate any advice. 

[Deleted User]

Start your own thread is the best advice.