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Landline needs moving

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Our landline, enters the property through the window frame in our hallway - with a BT Socket wall mounted below the window
We are getting some building work done in a couple of weeks and the window is being replaced by a doorway - so the socket will need moving
Are the builders allowed to do this or will Openreach have to be involved ?

If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
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Comments

  • JSmithy45AD
    JSmithy45AD Posts: 630 Forumite
    Fifth Anniversary 500 Posts Photogenic Name Dropper
    I believe Openreach have to do it as the wiring up to the socket is their responsibility. I'd guess you'd have to contact your provider as they need to pass it on for you. They may need to put a new line in from the pole if it's a pole that's used.
  • Ayr_Rage
    Ayr_Rage Posts: 2,741 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    Expect to pay around £130 for the work, as above, arrange it via your phone provider.
  • J_B
    J_B Posts: 6,810 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic

    Are the builders allowed to do this or will Openreach have to be involved ?

    Of course, your builders aren't "allowed" to do it, but ................ ;)
  • brewerdave
    brewerdave Posts: 8,714 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    J_B said:

    Are the builders allowed to do this or will Openreach have to be involved ?

    Of course, your builders aren't "allowed" to do it, but ................ ;)
    My experience of builders suggests that depending on them to sort it, would be a quick way of losing your broadband/phone line !!
  • BUFF
    BUFF Posts: 2,185 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 31 July 2023 at 5:05PM
    Up to the master socket should be Openreach but thereafter (e.g. an extension) a competent person can do.
  • MouldyOldDough
    MouldyOldDough Posts: 2,688 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    Does the phone line - not count as a "vital utility" like gas, water and electricity - that would be moved free of charge for disabled building purposes (priority customers) - when a disabled toilet is being constructed ?

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • JSmithy45AD
    JSmithy45AD Posts: 630 Forumite
    Fifth Anniversary 500 Posts Photogenic Name Dropper
    Does the phone line - not count as a "vital utility" like gas, water and electricity - that would be moved free of charge for disabled building purposes (priority customers) - when a disabled toilet is being constructed ?
    No, it doesn't.
  • MouldyOldDough
    MouldyOldDough Posts: 2,688 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    Does the phone line - not count as a "vital utility" like gas, water and electricity - that would be moved free of charge for disabled building purposes (priority customers) - when a disabled toilet is being constructed ?
    No, it doesn't.
    It Should do

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
  • brewerdave
    brewerdave Posts: 8,714 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Does the phone line - not count as a "vital utility" like gas, water and electricity - that would be moved free of charge for disabled building purposes (priority customers) - when a disabled toilet is being constructed ?
    If it was going to happen then it would have happened in the past with no choice other than the landline. Not going to happen now because of the move to full fibre and the availability of mobiles
  • Ayr_Rage
    Ayr_Rage Posts: 2,741 Forumite
    1,000 Posts Second Anniversary Photogenic Name Dropper
    I guess you are "Weevie" on the TalkTalk board so I see you have the definitive answer from a staff member there, £128.40 being the charge for Openreach to do the work, even if it is only 6 feet !

    Your assumption of a free move has sadly proved to be incorrect.
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