Landline needs moving

MouldyOldDough

Our landline, enters the property through the window frame in our hallway - with a BT Socket wall mounted below the window

We are getting some building work done in a couple of weeks and the window is being replaced by a doorway - so the socket will need moving

Are the builders allowed to do this or will Openreach have to be involved ?

JSmithy45AD

I believe Openreach have to do it as the wiring up to the socket is their responsibility. I'd guess you'd have to contact your provider as they need to pass it on for you. They may need to put a new line in from the pole if it's a pole that's used.

Ayr_Rage

Expect to pay around £130 for the work, as above, arrange it via your phone provider.

J_B

MouldyOldDough said:

Are the builders allowed to do this or will Openreach have to be involved ?

Of course, your builders aren't "allowed" to do it, but ................

brewerdave

J_B said:

MouldyOldDough said:

Are the builders allowed to do this or will Openreach have to be involved ?

Of course, your builders aren't "allowed" to do it, but ................

My experience of builders suggests that depending on them to sort it, would be a quick way of losing your broadband/phone line !!

BUFF

Up to the master socket should be Openreach but thereafter (e.g. an extension) a competent person can do.

MouldyOldDough

Does the phone line - not count as a "vital utility" like gas, water and electricity - that would be moved free of charge for disabled building purposes (priority customers) - when a disabled toilet is being constructed ?

JSmithy45AD

MouldyOldDough said:

Does the phone line - not count as a "vital utility" like gas, water and electricity - that would be moved free of charge for disabled building purposes (priority customers) - when a disabled toilet is being constructed ?

No, it doesn't.

MouldyOldDough

JSmithy45AD said:

MouldyOldDough said:

Does the phone line - not count as a "vital utility" like gas, water and electricity - that would be moved free of charge for disabled building purposes (priority customers) - when a disabled toilet is being constructed ?

No, it doesn't.

It Should do

brewerdave

MouldyOldDough said:

Does the phone line - not count as a "vital utility" like gas, water and electricity - that would be moved free of charge for disabled building purposes (priority customers) - when a disabled toilet is being constructed ?

If it was going to happen then it would have happened in the past with no choice other than the landline. Not going to happen now because of the move to full fibre and the availability of mobiles

Ayr_Rage

I guess you are "Weevie" on the TalkTalk board so I see you have the definitive answer from a staff member there, £128.40 being the charge for Openreach to do the work, even if it is only 6 feet !

Your assumption of a free move has sadly proved to be incorrect.