Landline needs moving

MouldyOldDough
MouldyOldDough Forumite Posts: 1,310
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Our landline, enters the property through the window frame in our hallway - with a BT Socket wall mounted below the window
We are getting some building work done in a couple of weeks and the window is being replaced by a doorway - so the socket will need moving
Are the builders allowed to do this or will Openreach have to be involved ?
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  • JSmithy45AD
    JSmithy45AD Forumite Posts: 260
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    I believe Openreach have to do it as the wiring up to the socket is their responsibility. I'd guess you'd have to contact your provider as they need to pass it on for you. They may need to put a new line in from the pole if it's a pole that's used.
  • Ayr_Rage
    Ayr_Rage Forumite Posts: 512
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    Expect to pay around £130 for the work, as above, arrange it via your phone provider.
  • J_B
    J_B Forumite Posts: 6,224
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    Are the builders allowed to do this or will Openreach have to be involved ?

    Of course, your builders aren't "allowed" to do it, but ................ ;)
  • brewerdave
    brewerdave Forumite Posts: 8,422
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    J_B said:

    Are the builders allowed to do this or will Openreach have to be involved ?

    Of course, your builders aren't "allowed" to do it, but ................ ;)
    My experience of builders suggests that depending on them to sort it, would be a quick way of losing your broadband/phone line !!
  • BUFF
    BUFF Forumite Posts: 2,184
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    edited 31 July at 5:05PM
    Up to the master socket should be Openreach but thereafter (e.g. an extension) a competent person can do.
  • MouldyOldDough
    MouldyOldDough Forumite Posts: 1,310
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    Does the phone line - not count as a "vital utility" like gas, water and electricity - that would be moved free of charge for disabled building purposes (priority customers) - when a disabled toilet is being constructed ?
  • JSmithy45AD
    JSmithy45AD Forumite Posts: 260
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    Does the phone line - not count as a "vital utility" like gas, water and electricity - that would be moved free of charge for disabled building purposes (priority customers) - when a disabled toilet is being constructed ?
    No, it doesn't.
  • MouldyOldDough
    MouldyOldDough Forumite Posts: 1,310
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    Does the phone line - not count as a "vital utility" like gas, water and electricity - that would be moved free of charge for disabled building purposes (priority customers) - when a disabled toilet is being constructed ?
    No, it doesn't.
    It Should do
  • brewerdave
    brewerdave Forumite Posts: 8,422
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    Does the phone line - not count as a "vital utility" like gas, water and electricity - that would be moved free of charge for disabled building purposes (priority customers) - when a disabled toilet is being constructed ?
    If it was going to happen then it would have happened in the past with no choice other than the landline. Not going to happen now because of the move to full fibre and the availability of mobiles
  • Ayr_Rage
    Ayr_Rage Forumite Posts: 512
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    I guess you are "Weevie" on the TalkTalk board so I see you have the definitive answer from a staff member there, £128.40 being the charge for Openreach to do the work, even if it is only 6 feet !

    Your assumption of a free move has sadly proved to be incorrect.
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