How Easy to Get a Refund from EoN (for Overpayment)?

nachtvlinders

Since I was on a fixed deal for about 18mths which ended in May, I was on SVT, and with the govt. energy support, I ended up with £500 in credit. (I've switched to their Next V4 Loyalty tariff yesterday with £64pm for dual fuel.) I've tried to gain a refund by emailing them; they replied and asked for the account no. which was in the subject title of the email, so I emailed them again with that, and then on another email asking for how much. I replied for the full amount, but I didn't hear back from them. Grrr! 

Has anyone successfully applied for theirs and got it back within a reasonable amount of time? 

TIA.

ForumUser7

nachtvlinders said:

Since I was on a fixed deal for about 18mths which ended in May, I was on SVT, and with the govt. energy support, I ended up with £500 in credit. (I've switched to their Next V4 Loyalty tariff yesterday with £64pm for dual fuel.) I've tried to gain a refund by emailing them; they replied and asked for the account no. which was in the subject title of the email, so I emailed them again with that, and then on another email asking for how much. I replied for the full amount, but I didn't hear back from them. Grrr! 

Has anyone successfully applied for theirs and got it back within a reasonable amount of time? 

TIA.

Have you sent them a chaser email asking for a response to your email providing the full amount of funds you wish to be returned that you sent on DD/MM/YYYY? This would be a good next step, and would prompt them to get back to you, if your case is not just in a queue.

NorfolkCanary

How often you are/were billed? (assuming) not smart meters, have you provided the supplier with up to date reading to generate a bill to determine if the full credit is refundable?

retiringtoosoon

Very easy. I did regularly last couple of years via email. Refund took a couple of days to process.

Sea_Shell

retiringtoosoon said:

Very easy. I did regularly last couple of years via email. Refund took a couple of days to process.

Same here.  Have done it 3 times.    First 2 were fine, very quick.   The last one got missed by them, initially, but picked up later and sorted.

We were overpaying on purpose because of cashback on Santander 123

oldagetraveller1

Yes, but it took 10 days, which was the period they specified as an "up to".

Sent the request for a partial refund (£200), of my account credit, by e-mail, with my account reference, how much I wanted as a refund and pictures of my gas and electricity meters showing their readings.

I received a confirmation reply to that e-mail very quickly.

nachtvlinders

Thanks, I'll chase it with more specific details re. my balance, the account no. (I am on a smart meter, so there wouldn't be a need to give readings.)

Spoonie_Turtle

nachtvlinders said:

Thanks, I'll chase it with more specific details re. my balance, the account no. (I am on a smart meter, so there wouldn't be a need to give readings.)

Depends whether you have your preferences set to send them smart meter data daily or monthly 

[Deleted User]

Hi,

you say "I've switched to their Next V4 Loyalty tariff yesterday" (Friday), so probably haven't generated a final bill for old account yet, give it a few days.

nachtvlinders

I've had a reply back stating that they'll refund me within 10-14 days which I'm pleased to hear. 

Does anyone know why EoN calcuates usage twice in the month? I've been noticing this in my monthly statements where there are two readings for the begining of the month, and again at the end of the month. It isn't consistent either as sometimes there's readings for a week or less. What's this all about? 

Lorian

They bill you twice in the month when something like the cap changes even if it doesn't affect your prices.