We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Lufthansa 1st leg of two outbound flights cancelled - refund/compensation?

Options
2»

Comments

  • SavaMan
    SavaMan Posts: 6 Forumite
    Part of the Furniture Name Dropper First Post Combo Breaker
    @eskbanker "but made no attempt to rebook you onto an alternative"  Yes that's correct.  No attempt.
  • SavaMan
    SavaMan Posts: 6 Forumite
    Part of the Furniture Name Dropper First Post Combo Breaker
    @CKhalvashi "You will get either a refund of your self re-routing costs OR a refund of that sector from Lufthansa. There are no free flights available to you, you will have then paid for a flight and received a flight, so will be in the position you should be in.

    Just out of interest, did Lufthansa really not try to re-route you on their own network? They are the 2nd largest airline group at Heathrow, with the group encompassing a lot more than just Lufthansa."

    Thanks for your view on this and confirming that I want to be in the position financially that I should be in, after their flight cancellation.

    Yes, no trying to reroute us.  I'm sure other have tried getting through to their Customer Service helpline and share my bad experiences.  It's diabolical; I have lost hours of my life on there only to be given the hand of sorry we can't help, use the online form.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 598.9K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.3K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.