Damaged Goods not Opened
I have just had an extension built and have obviously been purchasing several items including appliances for the new kitchen. The fridge, which is a large American style fridge freezer, is huge and was placed in my summerhouse until it was a ready to be opened and installed.
I opened it this week and noticed there was some damage to the rear at the bottom. I highlighted this to the retailer just in case it causes an issue with the appliance and they have told me that under their terms and conditions, any damage need to be reported within 48 hours. Obviously, I am well over this, it is almost two months!
Thankfully, the damage is not critical and I am not bothered at all about it but I wanted to raise it with them in case it does affect the appliance in operation (although I doubt it will).
However, I would argue that with an appliance as large as the one I purchased, it would possibly be unreasonable to expect this to be checked within 48 hours.. Am I right in saying that the consumer legislation overrides any terms and conditions the retailer might choose to have, particularly if these are unreasonable.
I don't want to reject the goods or anything I am happy with the fridge, I just wondered what everybody's thoughts were and what my actual rights are.
Many thanks in advance for your comments.
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