Shawbrook Messages?

jaceyboy

Has anyone received messages from Shawbrook this week? I have sent 3 x secure messages to them and have had no reply since Monday...very unlike them the nomally reply within a few hours of sending messages

auser99

Had one today yes. But to confirm something i'd chased about 8 times over 3.5months, so can't sing the praises on this one!

Not sure they ever answer me on the day these days, usually a couple of days?

Richard1212

I find Shawbrook to be one of the very best savings bank , with no faults that I have encountered, for my Easy Access account----along with Marcus and RCI. I rarely change savings banks/BS just to chase a few % points around and around but I sometimes, if a large disparity arises, move all easy access monies to one of the above banks-----at present I use Shawbrook at 4.52 for £150,000 in a joint account. My main interests lie in my large share portfolio but the easy access pocket change is a useful part of anybody's finances.

Richard1212

And to add to the above, I am happy that Shawbrook has taken the Top Spot by increasing its rate to 4.63 today. Of course, it may be overtaken tomorrow, but I mention it as part of what I was saying earlier about Shawbrook always being in the Top 10 competitive savings banks. I cannot praise them enough in terms of competitiveness, efficiency, easy phone calls, and friendly helpful service.

george4064

Also interestingly, Shawbrook have decided to increase the rate for the existing issue whereas they've often previously released a new issue with the higher rate and the existing issue (now previous one) remains on the old rate.

In short, this means I won't need to message Shawbrook to upgrade my account issue!

intalex

Definitely slowed down, I sent them a message before start of business on Monday and no response (or completion of requested action) yet…

Yellowman

I sent a secure message to Shawbrook yesterday requesting an upgrade of an old savings account issue to the current issue (36) and the change was made today.

Barkin

Likewise, my latest SM took about 24hrs to be actioned. Previously it's usually been done in a couple of hours. 
I did notice in the reply a note that (paraphrasing) secure messages can take 5 days for action/response, which I haven't seen before and which surprised me somewhat... 

intalex

Anyone have a quicker turnaround for a request other than an upgrade of an easy access issue? My request to open a 5-year fixed ISA and transfer my 2-year fixed ISA into it within the 14-day cooling off period, was made before start of business on Monday, and no reply or action as yet. Can't even open an empty ISA from online banking when you already have an open ISA, so no choice but to request by SM, but this delay is putting doubts in my mind...

garyelder

Probably getting overwhelmed as they have good interest rates across the board 

intalex

intalex said:

Anyone have a quicker turnaround for a request other than an upgrade of an easy access issue? My request to open a 5-year fixed ISA and transfer my 2-year fixed ISA into it within the 14-day cooling off period, was made before start of business on Monday, and no reply or action as yet. Can't even open an empty ISA from online banking when you already have an open ISA, so no choice but to request by SM, but this delay is putting doubts in my mind...

I called them this afternoon and turns out the agent couldn't initially see my message, but then after passing security managed to find it, but then couldn't reply to me (to confirm in writing what she told me on the phone), so possibly an issue with messages. May be better to call in case others' messages also have an issue.

Anyway, the solution for me was to open the new fixed ISA as a non-existing customer (ending up with a whole new customer profile and online account) and then to send them another secure message on the old profile/account confirming the new account details to transfer to, and it would get done when picked up. Will give it until close to end of business Monday before calling again.