O2 in-shop cooling off period

p1an0player

My mum was persuaded into helping someone out by getting a contract phone for them; she's going to pay the bill by DD and have the person pay her back monthly.

She went into O2 today and signed up.

I've told her no way do you want the hassle of chasing the other person for money; there's a risk that he will not be able to pay her back. Especially as contract phones, what with Internet and weekly ringtone subscriptions etc, the bill can mount up without the person realising.

Can she go into the shop and cancel the agreement? The phone and SIM card have not been used, although the seal on the box is broken.

There's something about a 14-day trial period on the receipt, not sure though whether they will let her go in and simply change her mind with no penalty?

Any tips on whether this is possible and what to say for the least hassle? Obviously the salespeople won't like it.

p1an0player

any thoughts?

benbranson

Not sure on what O2's policies are exactly, under the sale of goods act your mum has no legal right to cancel/return the phone unless there is a fault with it. That said, usually a mobile phone network will give 14 days trial period and you can cancel in that period, just paying for any calls that have been made and the few days worth of line rental.

TBH, I would say it's best to go back in and tell them the truth, as long as they do have a 14 day trial period then you can cacel for ANY reason. Maybe worth you going in on your own, pretending to be looking to buy a new contract and ask them exactly what their returns policy is, if you changed your mind.

HTH