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Mobile network

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Due to overpayment on my behalf. I paid my phone network a significant amount of money for a service I never received.
When I discovered the overpayment I contacted them. They agreed to a full refund ( I know the call was recorded).
Several calls later they are now saying I can have only 20% of the amount I paid.
Simply, can they do this?

Comments

  • TadleyBaggie
    TadleyBaggie Posts: 6,606 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Who knows. How did this overpayment occur?
  • born_again
    born_again Posts: 20,277 Forumite
    10,000 Posts Fifth Anniversary Name Dropper
    PAYG or contract?
    Life in the slow lane
  • PHK
    PHK Posts: 2,266 Forumite
    Eighth Anniversary 1,000 Posts Photogenic Name Dropper
    Walterseb said:
    Due to overpayment on my behalf. I paid my phone network a significant amount of money for a service I never received.
    When I discovered the overpayment I contacted them. They agreed to a full refund ( I know the call was recorded).
    Several calls later they are now saying I can have only 20% of the amount I paid.
    Simply, can they do this?

    You’ll need to be more specific about what happened. At the moment there’s not enough to go on. 
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