Credit rating following Covid lockdown
I have two points I would like to raise.
1) She is using a financial "advisor" who has already fleeced her for £250 for nothing, the mortgage offer is still not in place. I did not think that these people charged for their services and made a living on commission from lenders.
2) She is self-employed and had a car on finance. During the
COVID lockdown, eventually she was forced to shut the business for a while, so
as advised, she requested a break in her finance repayments. After her return
to work, she got back in touch with the finance company to re-start payments.
They failed to answer the phones, she used their website to try and get in
touch all without response, they were in the same boat as the rest of us with
staff working from home and being understaffed in the office. Eventually she
got through and restarted the payments. After applying for a mortgage offer,
she found that the company had placed a missed payment against her record which
is affecting her credit rating. At the time, they said she had missed a payment
(which was their fault) but she over-paid to catch up with the schedule which
she did easily, she thought no more about it at the time she was not
considering a mortgage.
She has approached the credit rating company and they say that only the company that put the rating against her can apply to have it removed.
Does anyone know of any government or other source of advice
regarding this, it is completely unfair and unjustified. I have looked at the
MSE advice and have tried to contact the company.
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