O2 reallocated my active PAYG phone number
I switched from contract to PAYG last October. All has been fine up until Saturday when my network access suddenly dropped. I called O2 from another phone on Sunday, only to be told my number was not my number and that it now belonged to a new contract customer who signed up on Saturday. I was actively using my phone up until the signal dropped. I have had this number for at least 5 years.
I have been told that I cannot have my number back and so have had to buy a new SIM (on EE) and been told that the complaints department will contact me within 7 days. Has this happened to anyone else? I haven't been told how this has happened; if it's an error on O2's part or if the new customer has slipped through the identity checks and requested my number be ported over. I don't know if my data has been breached since my phone number is linked to all kinds of banking and two-factor authentication processes. I have spent a great deal of time changing my number everywhere I can, although automated authentication texts have been sent to my (now) old number. I am beyond frustrated.
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