Trying to Get out of BT Contract Digital Voice

SuicideWatch

In the event of my broadband going down I would still be able to possibly get a call out to BT to fix the issue - however with a phone going through the router/modem if such a power cut existed then I would not be able to call ??
Thankyou for all the replies so far - i do think BT have got me wrapped up good and proper with their system and I will still have to keep paying ridiculous fees for Broadband 

JSmithy45AD

SuicideWatch said:

In the event of my broadband going down I would still be able to possibly get a call out to BT to fix the issue - however with a phone going through the router/modem if such a power cut existed then I would not be able to call ??
Thankyou for all the replies so far - i do think BT have got me wrapped up good and proper with their system and I will still have to keep paying ridiculous fees for Broadband 

If only someone could invent a mobile phone say (think I should copyright that name?).

iniltous

My question was regarding a fault on your landline that renders it unusable ( so you cannot make an outgoing phone call on it ) , copper pair landlines are not infallible, and you claim to have no mobile coverage, so in that situation, your landline is completely down , what would you do you do if you needed to make a phone call ?,  here’s a suggestion, whatever you would do in this situation now  , you would do the exact the same thing in the future , once you are on DV,  so your ‘unable to make a call’  dilemma is very easily solved, by doing the same as what would do now .

Personally I think it’s amusing that people post of the awful consequences of having telephony via broadband, and how dare the phone company put that person in the potentially deadly situation of not being able to make a call if the broadband goes down , yet they presumably are quite relaxed about the possibility of copper pair service developing a fault that puts them in the same position of not being able to make a call

MeteredOut

iniltous said:

Personally I think it’s amusing that people post of the awful consequences of having telephony via broadband, and how dare the phone company put that person in the potentially deadly situation of not being able to make a call if the broadband goes down , yet they presumably are quite relaxed about the possibility of copper pair service developing a fault that puts them in the same position of not being able to make a call

How often does a copper pair service develop a fault?

How often does a broadband service develop a fault?

My (anecdotal) answers are never, and 3 times in the past 15 years (that is the actual service to my residence, not my in-house connectivity).

littleboo

Apart from the genuinely vulnerable who are a special case, if you need something to continue working in your property when you have a loss of mains power, you need to make alternative arrangements.

poppasmurf_bewdley

Three months after BT increased my broadband bill by 9% and 3% to reach £35, I reached the end of my contract. I rang BT, told told them I was very unhappy.  Result - I got rid of the landline completely (which hadn't been used in 2 years) and my monthly price for fast (I get 75mps) fibre to the cabinet broadband is £26.99. 

forgotmyname

I thought £26.99 was slightly more than I pay but upon checking it seems I have been lazy and pay 60p more
than that. How dare they? Of course I bear no blame for not checking the increases.  

I still have the landline though I thought most suppliers offered for free anyway, are they doing away with the
free landline options?

2 family members still call us on the landline and occasionally the Doctors.

JSmithy45AD

forgotmyname said:

I thought £26.99 was slightly more than I pay but upon checking it seems I have been lazy and pay 60p more
than that. How dare they? Of course I bear no blame for not checking the increases.  

I still have the landline though I thought most suppliers offered for free anyway, are they doing away with the
free landline options?

2 family members still call us on the landline and occasionally the Doctors.

Some (BT for one) charge extra, some add it for free (although it tends to be VoiP nowadays) and some don't offer it at all.

bristolleedsfan

poppasmurf_bewdley said:

Three months after BT increased my broadband bill by 9% and 3% to reach £35, I reached the end of my contract. I rang BT, told told them I was very unhappy.  Result - I got rid of the landline completely (which hadn't been used in 2 years) and my monthly price for fast (I get 75mps) fibre to the cabinet broadband is £26.99. 

BT have been very recently offering existing customers £24.99 Fibre 1 and 26.99 Fibre 2 both with landline.

https://forums.moneysavingexpert.com/discussion/comment/80182366/#Comment_80182366

matelodave

When we got changed over to Digital Voice about three years ago we had three options for the phone component (landline if you must call it that)


1) - the default - we retained our number for no charge but all calls were pay as you go, incoming calls were free
2) - pay an extra monthy fee for unlimited off-peak and weekend calls, paygo at other times
3) - pay an even higher monthly fee for everytime unlimited calls

The phone plugs directly into the router or you can use a wireless BT DV handset (or interesting both at the same time which meant we could have two simultaneous calls on the same number)

Since we moved to Vodafone Broadband, we have exactly the same options, 1) being the default

The phone plugs into the router with an adapter cable (BT-RJ11) but we dont get the benefit of a free handset or simultaneous calls.

I'm not sure what options specific ISP's offer for telephony service, some don't offer anything, some call it VoIP and some include it as 1) above - ie free incoming but PayGo for outgoing.

You have to check with your ISP what is included and how its provided, especially if you want to retain your existing phone number.