Sky Contract End Email

Dolor
Forumite Posts: 7,590
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I have just received an email from Sky telling me that I will save £300 a year if I do nothing at the end of my minimum term in September.


When I look at my future bills my £300s worth of savings translates to an extra £8 per month or 11% increase. The only ‘good thing’ is that there is no contract renewal.
I suppose that the next thing to do is to calculate what a new customer would pay and then have a conversation with CS.
I suppose that the next thing to do is to calculate what a new customer would pay and then have a conversation with CS.
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Similar here. It's the broadband side that's ending for me and the 'deal' is a 21% increase from my current offer to the new one. I'm still a few weeks away from going into 30 days remaining so I'll be contacting them nearer the time.
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Sky have been doing this for a while - I had an email last November headed "good news -we are extending your offers" - but as per Dolor , the "savings" were actually £15 pm less than my then contract savings PLUS when I phoned to negotiate renewal, they admitted that the prices would go up in April 2023 by the "usual amount" !!0
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brewerdave said:Sky have been doing this for a while - I had an email last November headed "good news -we are extending your offers" - but as per Dolor , the "savings" were actually £15 pm less than my then contract savings PLUS when I phoned to negotiate renewal, they admitted that the prices would go up in April 2023 by the "usual amount" !!Edit: I have just spoken to Sky and had my annual whinge. I asked CS to explain how I was saving £300 when the savings included some packages that I didn’t have. For example, they were quoting a saving of £36 a year when my Ultra HD package includes HD. The going got a bit tough for the poor guy when I queried why they were offering me something through until Sep 24 along with a small sentence on price rises. The guy went very quiet when he said ‘we apply annual increases as does the rest of the industry’ and I responded by saying that my BB provider doesn’t increase its prices annually. He also admitted that he didn’t know of a single Sky customer that was paying the full package prices.Why do they play these mind games? In the space of 24 hours, I have gone from being a relatively content Sky customer to one that is thinking of giving Sky 31 days notice.2
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