Flight Delay on an AA flight into EU purchased via Iberia
July 11, 2023
Hello [Removed by Forum Team]:
Thank you for reaching out to us. I am very sorry for the delayed response. We are currently experiencing a higher than normal incoming volume and our reply time is longer than we'd prefer.
On behalf of American Airlines, thank you for contacting Customer Relations. We appreciate the opportunity to address your claim for compensation based on European Regulation 261/2004.
We regret your flight AA68 from Miami to Madrid was delayed. Please accept our apology for the inconvenience and impact on your travel plans this irregularity caused. It is never our intent to create difficulties for you, or any of our passengers, and appreciate that this disruption was a frustrating experience.
As you have correctly identified, European Union Regulation (EC) No. 261/2004 of the European Parliament and Council has established common rules on compensation and assistance to passengers in the event of cancellations or long delays of flights. Under this regulation, in the event of a flight cancellation or delay, passengers are entitled to established levels of compensation. However, this regulation does not apply when a flight is cancelled or delayed for less than 3-hours, flight is departing from the United States or a flight is cancelled or delayed due to weather or Air Traffic Control issues. Since flight AA68 departed the United States, American Airlines is not required to provide the compensation you have referred to.
As a gesture of goodwill and to encourage your continued business we have issued one $50 USD trip credit per passenger (via a separate email). It may be used towards the purchase of a ticket on American or American Eagle within 12 months from the date of issue. While the voucher itself is nontransferable and cannot be sold or bartered, you may use it to buy a ticket for a friend or relative if you prefer.
We appreciate you very much, [Removed by Forum Team]
|[Removed by Forum Team]|
[Removed by Forum Team]
- All Categories
- 338.8K Banking & Borrowing
- 248.6K Reduce Debt & Boost Income
- 447.5K Spending & Discounts
- 230.7K Work, Benefits & Business
- 600.7K Mortgages, Homes & Bills
- 171K Life & Family
- 243.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 15.9K Discuss & Feedback
- 15.1K Coronavirus Support Boards