Octopus doesn't want to install Smart Meter

brewerdave

Newbie_John said:

Rodders53 said:

Call them?

A bit of response like - restart your computer.
I've called them and they said they have availability on 1st of August 
Just booked it in.. 

I don't get that, but thanks for your help!

Be prepared to have the apt. cancelled ! I've had EDF cancel twice recently for appointments booked for gas meter fitting because the local fitting firms can't get the meters to fit - unfortunately I suspect that the central teams just want to get apts. booked regardless as EDF from Sunderland have been chasing me non stop for the past two weeks again. Twice bitten ........

DingerUK

brewerdave said:

Newbie_John said:

Rodders53 said:

Call them?

A bit of response like - restart your computer.
I've called them and they said they have availability on 1st of August 
Just booked it in.. 

I don't get that, but thanks for your help!

Be prepared to have the apt. cancelled ! I've had EDF cancel twice recently for appointments booked for gas meter fitting because the local fitting firms can't get the meters to fit - unfortunately I suspect that the central teams just want to get apts. booked regardless as EDF from Sunderland have been chasing me non stop for the past two weeks again. Twice bitten ........

Did you know that you might be due compensation from EDF?

” If we don’t do what we said we would

If we don’t follow the above (or cancel or rearrange it with less than one working day’s notice) we’ll give you £30 compensation.

The above standard applies to both residential and business customer appointments”
https://www.edfenergy.com/sites/default/files/r863_guide_to_service_standards_aw1_e5.pdf