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Octopus doesn't want to install Smart Meter

Newbie_John
Newbie_John Posts: 1,191 Forumite
1,000 Posts Second Anniversary Name Dropper
Is there something else I can do apart from waiting?

I opted in for Smart Meter over a year ago and been waiting since, always get the message "Thanks for opting in, we'll let you know when the engineers are around".
I live on the edge of London, so not really extreme locations.
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Comments

  • Ditto - are you S/SE/SW London boundaries? I've been trying well over a year and get the same, yet that means no options with them once fixed tariff expires
    :eek::eek::eek: LBM 11/05/2010 - WE DID IT - DMP of £62000 paid off in 7 years:jDFD April2017
  • Rodders53
    Rodders53 Posts: 2,642 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Call them?
  • QrizB
    QrizB Posts: 17,711 Forumite
    10,000 Posts Fourth Anniversary Photogenic Name Dropper
    Have you made specific contact with Octopus, or have you only clicked the button on their website to express an interest?
    From the response you report, I suspect the latter.
    If you want a more personal reply, email Octopus customer support.
    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
    Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
  • Newbie_John
    Newbie_John Posts: 1,191 Forumite
    1,000 Posts Second Anniversary Name Dropper
    edited 14 July 2023 at 10:45AM
    Ditto - are you S/SE/SW London boundaries? I've been trying well over a year and get the same, yet that means no options with them once fixed tariff expires
    Yes, SE..

    I tried emailing them but same response:
    We currently have no appointments but if you use the link below you can register your interest and book one when they become available.

    I'll try to call them, but really expect the same response.

    I wonder if there are other providers who I could switch to, get smart meter, and switch back.. but it could too much hassle :/ 
  • TimSynths
    TimSynths Posts: 603 Forumite
    500 Posts Third Anniversary Name Dropper Photogenic
    Took over a year of waiting to get one from British Gas for me so its not just Octopus. 
  • Newbie_John
    Newbie_John Posts: 1,191 Forumite
    1,000 Posts Second Anniversary Name Dropper
    Rodders53 said:
    Call them?
    A bit of response like - restart your computer.
    I've called them and they said they have availability on 1st of August  :open_mouth:
    Just booked it in.. 

    I don't get that, but thanks for your help!
  • I only got a gas smart meter installed by emailing Octopus CS - I had also waited a year after registering interest on the website so it seems this registering of interest doesn't work and you have to contact them directly.
  • Alnat1
    Alnat1 Posts: 3,824 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    The fitters tend to work for several companies but only fit in a certain area. Guy who did ours last year lives a mile from us and said he takes jobs in about a 15 mile radius.

    It seems it's more where you live than who you're supplied by.
    Barnsley, South Yorkshire
    Solar PV 5.25kWp SW facing (14 x 375) Lux 3.6kw hybrid inverter installed Mar 22 and 9.6kw Pylontech battery 
    Daikin 8kW ASHP installed Jan 25
    Octopus Cosy/Fixed Outgoing 
  • Newbie_John
    Newbie_John Posts: 1,191 Forumite
    1,000 Posts Second Anniversary Name Dropper
    I wonder if there are no online slots because they are being booked out over the phone.. I should have called them a year ago :) Anyway, all sorted now - hope it helps someone too!
  • LtMike77
    LtMike77 Posts: 43 Forumite
    Second Anniversary 10 Posts
    I recently booked mine online, first appointment available was about 10 days.
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