Vanquis Credit Card - Direct Debit

dranzer01

Low and behold and miraculously , the credit was made available on the date the person advised me on last week (they said around 27/28th July), but when I was calling them everyday to see if there were any variances in what the advisors were telling me, the advisors kept saying 'it would be available tomorrow'. That tomorrow would come by and it was still not showing available.

On the 26th when I called up (the final call) a woman, I believe took a deep dive and then came back to me and said 'because it was overdrawn a lot and the payment received was quite large, we have to wait for it to clear'. 

She then said 'Ive been advised that they said it will be available tomorrow (27th July)'... To which it was when I checked it randomly at around 4am on 27th July

A whole 14/15 days later....

Utter, utter ridiculous 

I actually want compensation on this, because this was very stressful for me having to completely juggle things around and ask people, since as my large transfer which was paid by direct debit was just in 'limbo' mode and I couldnt spend it on my credit card.

I have filed complaint with them over the phone and I also did a resolver complaint - Either way they said they will be 'looking into it'. 

Cannot wait for the fobbing off and excuses they will be giving me.