Ill start off by saying I know things are different in terms of getting a refund as the items I have ordered are personalised, but if anyone can help with my situation as in how to proceed next I'd be really grateful as I don't know where to go from here.
Back on the 15th of March after seeing an ad on Facebook (checked company out online) I ordered some personalised workwear, with the intention of me trying it out and then potentially repeating the order for everyone at the company I work at. I paid and got an email confirmation saying delivery would be up to and including 17 days. Great I thought not a bad turnaround time.......
On the 27th of April I finally had to ask them what had happened to my order, a day later response was as follows,
I hope you’re well and thank you for the email regarding your order.
We expect this to be between 3-7 days before despatched.
This is due to some current delays due to high demand.
We are working as quickly as possible to get your order despatched and we will be in touch if we need anything else from you.
A tracking email will be sent once your order has been despatched from us
Thank you for your patience,
Fast forward to the 17th of May and I had to get in touch again, 2 days later response,
Due to high demand, orders are taking longer than usual to be processed.
We take our commitment to delivering orders on time very seriously, and I want to assure you that we are doing everything we can to get your order to you as soon as possible. Our team is working around the clock to expedite the delivery process and ensure that your order arrives at your doorstep in the shortest possible time.
We are aiming to despatch your order within around 5 working days.
The date could change slightly, so please bare with us during this time.
As the items are currently being processed in the warehouse, we’d like to send these if possible.
We will be in touch with your tracking once your items are on the way.
Once again, please accept my sincerest apologies for any inconvenience this delay may have caused. We appreciate your patience and understanding.
By now you have probably guessed the reason for my post today almost 4 month on and I've still not had what I ordered and paid for nor have I had any other contact from them.
3 times I've been told of a delivery timescale 3 times it has majorly passed by, what are my options as I need this resolving one way or another?
PS sorry for the long post!!!