Holiday cancelled at Boarding gate

lubos_bum

We were due to go to Bodrum from Edinburgh for 11 nights with easyJet holidays the whole plane was at boarding gate waiting to board then we were told it was delayed for 45 min then nearly 3 hours after 1 hour or so the flight was cancelled due to staffing issues then 9 minutes later our whole holiday was cancelled they refunded us 1 week later we applied for flight cancellation compensation for outbound & inbound flight cancellations they gave us inbound but no inbound compensation the inbound flight was cancelled under 14 days is this correct?

Caz3121

lubos_bum said:

 we applied for flight cancellation compensation for outbound & inbound flight cancellations they gave us inbound but no inbound compensation the inbound flight was cancelled under 14 days is this correct?

was the return flight actually cancelled (as in did not operate) or was it your reservation on the flight that was cancelled as part of the holiday cancellation? 

lubos_bum

Dear Peter,  

Unfortunately, both of the flights for your holiday to Bodrum (BJV) has been cancelled, and we’ve been unable to find you a suitable alternative flight on the same or next day. We're really sorry that, as a result, your holiday will be cancelled 

Westin

lubos_bum said:

We were due to go to Bodrum from Edinburgh for 11 nights with easyJet holidays the whole plane was at boarding gate waiting to board then we were told it was delayed for 45 min then nearly 3 hours after 1 hour or so the flight was cancelled due to staffing issues then 9 minutes later our whole holiday was cancelled they refunded us 1 week later we applied for flight cancellation compensation for outbound & inbound flight cancellations they gave us inbound but no inbound compensation the inbound flight was cancelled under 14 days is this correct?

Correct. Your whole holiday was unfortunately cancelled. On top of the holiday refund you have received compensation for the outbound EDI BJV cancellation. That is it.

eskbanker

Westin said:

lubos_bum said:

We were due to go to Bodrum from Edinburgh for 11 nights with easyJet holidays the whole plane was at boarding gate waiting to board then we were told it was delayed for 45 min then nearly 3 hours after 1 hour or so the flight was cancelled due to staffing issues then 9 minutes later our whole holiday was cancelled they refunded us 1 week later we applied for flight cancellation compensation for outbound & inbound flight cancellations they gave us inbound but no inbound compensation the inbound flight was cancelled under 14 days is this correct?

Correct. Your whole holiday was unfortunately cancelled. On top of the holiday refund you have received compensation for the outbound EDI BJV cancellation. That is it.

OP subsequently clarified that they'd been informed that "both of the flights for your holiday to Bodrum (BJV) has been cancelled", which I believe should bring compensation for the inbound leg into play, but has there been any explanation of why they're not paying compensation for the inbound flight?

They've pre-emptively announced a raft of summer cancellations on the basis of ATC restrictions, which might be considered to be extraordinary circumstances, but I understood that these were all to/from Gatwick, so Edinburgh-Bodrum flights wouldn't be within those....

Caz3121

the correspondence seems confusing...some of the wording refers to a single flight

I would have expected it to say ..

Unfortunately, both of the flights for your holiday to Bodrum (BJV) has have been cancelled, and we’ve been unable to find you a suitable alternative flights on the same or next day. We're really sorry that, as a result, your holiday will be cancelled 

what was the date of the return flight?

lubos_bum

Inbound flight was 12th July 11 nights after outbound flight 

Dear Peter,

Thank you for your compensation claim which we received on 01/07/2023

After checking the flight details for flight 3284from Bodrum (BJV) to Edinburgh (EDI) I can confirm that your flight was not disrupted, therefore compensation would not be payable.

As per the regulation guidelines a flight must be disrupted by a delay of more than 3 hours or cancelled due to non-extraordinary reasons for a customer to be eligible for compensation.

Caz3121

lubos_bum said:

Inbound flight was 12th July 11 nights after outbound flight 

Dear Peter,

Thank you for your compensation claim which we received on 01/07/2023

After checking the flight details for flight 3284from Bodrum (BJV) to Edinburgh (EDI) I can confirm that your flight was not disrupted, therefore compensation would not be payable.

As per the regulation guidelines a flight must be disrupted by a delay of more than 3 hours or cancelled due to non-extraordinary reasons for a customer to be eligible for compensation.

flight did operate on 12th (arrived in Edinburgh early this morning just under 2 hours late) so correct no compensation due for that leg
looks like it was their correspondence that caused confusion and should have said...
"Unfortunately, both of the flights for your holiday to Bodrum (BJV) has been cancelled, and we’ve been unable to find you a suitable alternative flight on the same or next day. We're really sorry that, as a result, your holiday will be cancelled"

lubos_bum

Thank you for contacting easyJet.

I am sorry for this experience caused due to the disruption and I understand your concern is related to the compensation claim.

Having checked your booking K581Q13, I see that your flight from Edinburgh (EDI) to Bodrum (BJV) was scheduled to depart on 01-07-2023 was cancelled due to Crew issues.

We've already processed the compensation of GBP 1050.00 to your bank account on 08th July 2023.

I understand you're looking for compensation for the flight from Bodrum (BJV) to Edinburgh (EDI) dated 12th July 2023. However, I see that there was no disruption and you've cancelled your return flight. Hence, we're unable to pay for the compensation.

We thank you for your continuous support and understanding.

Kind regards

They say on this we cancelled the return which is bull

lubos_bum

Unfortunately, both of the flights for your holiday to Bodrum (BJV) has been cancelled, and we’ve been unable to find you a suitable alternative flight on the same or next day. We're really sorry that, as a result, your holiday will be unable to go ahead.  This is what they actually emailed us telling us they cancelled both flight not us like they say in  the email today?

lubos_bum

Sorry this is what they sent today
I understand you're looking for compensation for the flight from Bodrum (BJV) to Edinburgh (EDI) dated 12th July 2023. However, I see that there was no disruption and you've cancelled your return flight. Hence, we're unable to pay for the compensation. Bull