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ZOPA - BEWARE

FIDUSCUSTOS
FIDUSCUSTOS Posts: 17 Forumite
10 Posts
edited 4 July 2023 at 10:46AM in Praise, vent & warnings
Folks, for info,

If your SIM card goes faulty on your phone ZOPA will not allow you access to your money, you can answer all the security questions correctly but unless you can quote the verification code to your phone they will not allow access.
They do not process verification through any another number or your email system. 

So if you need access to your money quickly you can’t get it. 

Cheers
«1

Comments

  • TOP_CAT
    TOP_CAT Posts: 583 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    How or when do sim cards go faulty ?
    Is it from handling the sim card ?
  • jaypers
    jaypers Posts: 892 Forumite
    500 Posts Second Anniversary Name Dropper
    If your provider and phone supports it, switch to an E-sim.
  • FIDUSCUSTOS
    FIDUSCUSTOS Posts: 17 Forumite
    10 Posts
    They can go faulty anytime, usually have a lifespan of 5 years
  • DullGreyGuy
    DullGreyGuy Posts: 14,815 Forumite
    10,000 Posts Second Anniversary Name Dropper
    Or go to your local mobile shop with ID and they'll transfer the number to a new sim for you. 
  • FIDUSCUSTOS
    FIDUSCUSTOS Posts: 17 Forumite
    10 Posts
    It happened to me when I was abroad, so very difficult to do this. 
  • MattMattMattUK
    MattMattMattUK Posts: 9,845 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    They can go faulty anytime, usually have a lifespan of 5 years
    Lots of things can happen, it does not mean that they do with any regularity. I have never had a SIM fail, I do not know anyone who has, personally I have had SIMs for more than five years. SIMs do not have a timeframe quoted life, older models used to have 100k read/write cycles which in a worst case scenario was around four years life, but under normal usage was more like 10-15 years. Modern SIMS have a life of 250k writes, but because of the way modern phones now work that equates to around fifty years life. 

    As others have said you can either pick up a replacement SIM the same day from store, or get one posted out for delivery in 1-2 days, so hardly something to get worked up about. 
  • FIDUSCUSTOS
    FIDUSCUSTOS Posts: 17 Forumite
    10 Posts
    If you are abroad and need money it does matter
  • Sg28
    Sg28 Posts: 415 Forumite
    100 Posts Second Anniversary Name Dropper
    You're more likely to have a lost/stolen phone. 
    Ex Sg27 (long forgotten log in details)

    Massive thank you to those on the long since defunct Matched Betting board.
  • FIDUSCUSTOS
    FIDUSCUSTOS Posts: 17 Forumite
    10 Posts
    Then you have same problem , my point is verification, they do not offer alternatives, other banks do. 
  • TOP_CAT
    TOP_CAT Posts: 583 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    If your abroad relying on Zopa without a bricks and mortar backup thats on you .

    All your eggs in one basket and all that ...
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