Increased price

spurdog1

I don't wish to go into detail here, so wont be specific. Rest assured were talking lots of money.

We paid for a service last september, but they couldn't provide then. They didn't refund us. We have now received notification to proceed next month. But they have increased the price considerably. Is this legal?
If they have taken the monety and held on, then they cannot increase the price.

My thought is in the letter (always arrives saturday so you worry all weekend). It also has to send some things because they are legally required, and this increase is an error. Can anyone ease my weekend stress?

user1977

Appreciate you don't want to go into detail, but there's too little information here to give sensible help. Don't know what you mean by "my thought is in the letter" or "it also has to send some things".

Jonboy_1984

It will almost certainly depend on the terms and conditions agreed when the booking of the service was made. If adequately covered in their terms then likely legal unless it was booked for a certain date (or date range) and they postponed.


Without more details I cannot see how anyone else can assist further…

spurdog1

Its a self pay medical.

To user1977, some leaflets info the supplier is obliged to send (they however may not have any relevance. Hope this clarifies.

BTW going elsewhere is not an option. Too much pain

sheramber

What do the Terms and Conditions say about charges being increased?

What was stated about future charges when the service was delayed

Did you ask for a refund when the service was delayed?


My thought is in the letter (always arrives saturday so you worry all weekend). It also has to send some things because they are legally required, and this increase is an error.

What does this mean?

user1977

spurdog1 said:

Hope this clarifies.

Not really, no. Try giving us a bit more information.

LunaLater

Given the information you’ve shared I’m very confident in saying that it depends.

spurdog1

sheramber said:

What do the Terms and Conditions say about charges being increased?

What was stated about future charges when the service was delayed

Did you ask for a refund when the service was delayed?


My thought is in the letter (always arrives saturday so you worry all weekend). It also has to send some things because they are legally required, and this increase is an error.

What does this mean?

Please ignore this as it doesn't make  sense to all. No I didn't ask for a refund. We hoped it would go ahead in a reasonable time, say y weeks.. sadly rhomboid and others made the operation pushed and pushed back.

Aylesbury_Duck

Nope, I'm still none the wiser.  You're going to have to provide much more detail if you want good advice.

Alderbank

Aylesbury_Duck said:

Nope, I'm still none the wiser.  You're going to have to provide much more detail if you want good advice.

In a previous post the OP said, 'This last year we identified that my wife needed hip replacement, and It will hopefully go ahead in January 2023.'
It is quite reasonable that the cost has risen between last September and now.

I think the OP has two choices, refuse to pay and not get the op or pay up.
Even if it were possible to force the private surgeon to operate at the old price against his will, I'm not sure that I would be comfortable doing that.

OP, which country have you booked to get your wife's op?  Turkey?

spurdog1

Many thanks all. I had totally forgotten previous communication chain. Well done alderbank