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Increased price

I don't wish to go into detail here, so wont be specific. Rest assured were talking lots of money.

We paid for a service last september, but they couldn't provide then. They didn't refund us. We have now received notification to proceed next month. But they have increased the price considerably. Is this legal?
If they have taken the monety and held on, then they cannot increase the price.

My thought is in the letter (always arrives saturday so you worry all weekend). It also has to send some things because they are legally required, and this increase is an error. Can anyone ease my weekend stress?
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Comments

  • user1977
    user1977 Posts: 17,554 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    Appreciate you don't want to go into detail, but there's too little information here to give sensible help. Don't know what you mean by "my thought is in the letter" or "it also has to send some things".
  • Jonboy_1984
    Jonboy_1984 Posts: 1,233 Forumite
    Tenth Anniversary 1,000 Posts Name Dropper Combo Breaker
    It will almost certainly depend on the terms and conditions agreed when the booking of the service was made. If adequately covered in their terms then likely legal unless it was booked for a certain date (or date range) and they postponed.


    Without more details I cannot see how anyone else can assist further…
  • spurdog1
    spurdog1 Posts: 220 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    Its a self pay medical.

    To user1977, some leaflets info the supplier is obliged to send (they however may not have any relevance. Hope this clarifies.

    BTW going elsewhere is not an option. Too much pain
  • sheramber
    sheramber Posts: 22,044 Forumite
    Part of the Furniture 10,000 Posts I've been Money Tipped! Name Dropper
    What do the Terms and Conditions say about charges being increased?

    What was stated about future charges when the service was delayed

    Did you ask for a refund when the service was delayed?


    My thought is in the letter (always arrives saturday so you worry all weekend). It also has to send some things because they are legally required, and this increase is an error.

    What does this mean?

  • user1977
    user1977 Posts: 17,554 Forumite
    10,000 Posts Seventh Anniversary Photogenic Name Dropper
    spurdog1 said:

    Hope this clarifies.
    Not really, no. Try giving us a bit more information.
  • spurdog1
    spurdog1 Posts: 220 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    sheramber said:
    What do the Terms and Conditions say about charges being increased?

    What was stated about future charges when the service was delayed

    Did you ask for a refund when the service was delayed?


    My thought is in the letter (always arrives saturday so you worry all weekend). It also has to send some things because they are legally required, and this increase is an error.

    What does this mean?

    Please ignore this as it doesn't make  sense to all. No I didn't ask for a refund. We hoped it would go ahead in a reasonable time, say y weeks.. sadly rhomboid and others made the operation pushed and pushed back.
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,553 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Nope, I'm still none the wiser.  You're going to have to provide much more detail if you want good advice.
  • Alderbank
    Alderbank Posts: 3,800 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper
    edited 1 July 2023 at 11:50PM
    Nope, I'm still none the wiser.  You're going to have to provide much more detail if you want good advice.
    In a previous post the OP said, 'This last year we identified that my wife needed hip replacement, and It will hopefully go ahead in January 2023.'
    It is quite reasonable that the cost has risen between last September and now.

    I think the OP has two choices, refuse to pay and not get the op or pay up.
    Even if it were possible to force the private surgeon to operate at the old price against his will, I'm not sure that I would be comfortable doing that.

    OP, which country have you booked to get your wife's op?  Turkey?
  • spurdog1
    spurdog1 Posts: 220 Forumite
    Part of the Furniture 100 Posts Photogenic Name Dropper
    Many thanks all. I had totally forgotten previous communication chain. Well done alderbank
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