Is This Quote Fair?

eskbanker

Spectralis said:

I think it's dishonest to advertise positive features about their booking system without equally disclosing the downsides. 

Have you ever seen an advertisement before?

sheramber

us suckers should read the fine print before buying anything then that's not consumer protection it's Lord of the Flies.

Of course you should read the fine print before buying. Then you know exactly what you are buying and there are no misunderstandings.

Spectralis

"I only used Anyvan once before and I think somehow my card details were compromised from it so I'm not in a rush to use it again."

That's very worrying but doesn"t surprise me.

"Did you read the T & Cs?"

No, because I took their advertising at face value - unlimited changes up to 24 hours. There was no mention of the 48 hour 50% refund catch or potentially significant increases in the quote. That's why I made change before the 24 hour deadline to make sure I told them about the changes in good time.

Do we need to read the T&C's for all products we buy now? If so, that's a step back in consumer rights. It also allows unscrupulous companies to insert any terms and conditions they want, whether reasonable or unreasonable, and then blame the customer. E.g. "Our wonderful product could blow up but we did warn you in our T&C's."

tightauldgit

Spectralis said:

"I only used Anyvan once before and I think somehow my card details were compromised from it so I'm not in a rush to use it again."

That's very worrying but doesn"t surprise me.

"Did you read the T & Cs?"

No, because I took their advertising at face value - unlimited changes up to 24 hours. There was no mention of the 48 hour 50% refund catch or potentially significant increases in the quote. That's why I made change before the 24 hour deadline to make sure I told them about the changes in good time.

Do we need to read the T&C's for all products we buy now? If so, that's a step back in consumer rights. It also allows unscrupulous companies to insert any terms and conditions they want, whether reasonable or unreasonable, and then blame the customer. E.g. "Our wonderful product could blow up but we did warn you in our T&C's."

You didn't honestly think you had unlimited FREE changes up to 24 hours before did you? "Sorry, I know you quoted me £2.50 to move my matchbox to the next street but I need you to deliver this nuclear submarine to South Uist now. Still £2.50 right? Unlimited changes!!!"

Of course you need to read the terms of what you are buying! And no companies can't just trample on your consumer rights with their terms but many things aren't defined specifically by consumer rights. Your "right" to make changes is a PRIVILEGE extended to you by Anyvan - there's no legal requirement to allow you to change the contract - and they can limit it or withdraw it as they see fit in line with the terms of what you agreed to. 



 

powerful_Rogue

Spectralis said:

"I only used Anyvan once before and I think somehow my card details were compromised from it so I'm not in a rush to use it again."

That's very worrying but doesn"t surprise me.

"Did you read the T & Cs?"

No, because I took their advertising at face value - unlimited changes up to 24 hours. There was no mention of the 48 hour 50% refund catch or potentially significant increases in the quote. That's why I made change before the 24 hour deadline to make sure I told them about the changes in good time.

Do we need to read the T&C's for all products we buy now? If so, that's a step back in consumer rights. It also allows unscrupulous companies to insert any terms and conditions they want, whether reasonable or unreasonable, and then blame the customer. E.g. "Our wonderful product could blow up but we did warn you in our T&C's."

So by that logic, you reckon you could book one box to be moved for £10, then within 48 hours say 'Actually, I want 100 boxes moved but without any additional charge'.
Always read the T&C's.

Spectralis

"Have you ever seen an advertisement before?"

Advertising a product is one thing but to promote a feature without caveats is dishonest.

"Of course you should read the fine print before buying. Then you know exactly what you are buying and there are no misunderstandings."

In theory that's great but I refer you to my answer to the poster above. If advertising a feature then reference the caveats on the same page. Don't hide them in the T&C's that can run to pages of text and are often difficult to find.

Taking an extreme example to make a mundane point, just because Purdue Pharma warned of the dependency risks in the fine print of every OxyContin leaflet doesn't absolve them of responsibility for advertising only it's benefits for pain relief.

PHK

Personally, I always read terms and conditions so never have any nasty surprises. But just because you didn't read them doesn't mean you didn't agree to them or that the other party has done something wrong.

I'm never sure why people ask for advice but then argue with the answers. Even though they consistently say the same thing. Then move away from their case to a more general position.

comeandgo

You can change the numbers up to 24 hours prior to move but nowhere does it state this is for free.  At least this is a learning curve for you and you will be aware of what to look out for in future.
  Could you not have changed your revised larger number of boxes back to a smaller number of say 4 and get the price and then cancel.  You would have been charged 50% of the lower value and then go and find another company to do your removal.

Spectralis

PHK said:

Personally, I always read terms and conditions so never have any nasty surprises. But just because you didn't read them doesn't mean you didn't agree to them or that the other party has done something wrong.

I'm never sure why people ask for advice but then argue with the answers. Even though they consistently say the same thing. Then move away from their case to a more general position.

How could I agree to something I wasn't made aware of? When promoting a feature like order changes up to 24 hours make the provisos equally prominent.

But perhaps I haven't made myself clear, can a company put anything in the T&C's and absolve themselves of any responsibility? That's the question I've been asking in various ways over and over again but it still hasn't been addressed.

If AnyVan decide to charge me more, for example, disputing the size of the boxes (which I've measured) what are my rights? Can they bill for any amount they like? Based on my experience I've lost trust in this company.

Sometimes on forums posters don't always agree or go along with the dominant view until they are given evidence rather than opinion to the contrary.

GingerTim

Spectralis said:

PHK said:

Personally, I always read terms and conditions so never have any nasty surprises. But just because you didn't read them doesn't mean you didn't agree to them or that the other party has done something wrong.

I'm never sure why people ask for advice but then argue with the answers. Even though they consistently say the same thing. Then move away from their case to a more general position.

How could I agree to something I wasn't made aware of? When promoting a feature like order changes up to 24 hours make the provisos equally prominent.

But perhaps I haven't made myself clear, can a company put anything in the T&C's and absolve themselves of any responsibility? That's the question I've been asking in various ways over and over again but it still hasn't been addressed.

If AnyVan decide to charge me more, for example, disputing the size of the boxes (which I've measured) what are my rights? Can they bill for any amount they like? Based on my experience I've lost trust in this company.

Sometimes on forums posters don't always agree or go along with the dominant view until they are given evidence rather than opinion to the contrary.

You were made aware of it - you just, by your own admission, didn't read the terms and conditions.