Possibility to claim compensation from AirBNB

elsanto

Are there really legal experts here or am I talking to people who just want to talk about it?

elsien

elsanto said:

Are there really legal experts here or am I talking to people who just want to talk about it?

It’s an anonymous Internet forum with no way of checking anyone’s credentials. You will get a mixture of advice some of which will be accurate, some of which will be people who are well-meaning but wrong and possibly some people making it up as they go along.

If you want proper legal advice, then you need to go somewhere else and pay for it. There is good advice to be had on here, but it can’t always be relied on. 

Having said that people are asking questions because the circumstances can make a difference to the advice given. 

Alderbank

Your claim of 1,000 dollars is a very round number. Perhaps you are thinking of a non-pecuniary claim such as for loss of enjoyment? If so you need to be very specific. For example if a cruise was sold as including a trip to Naples and Pompeii but the cruise did not visit those places you would have a claim.

Your claim that the host was nasty is similar to a claim on a cruise that the passengers in the next cabin were nasty. Did you specifically ask AirBnB to move you to other accommodation?

AirBnB do have policies and guidance about discrimination but because local laws are so different around the world they are different for different regions. As you won't say which country you visited I don't think we can help you on that.

AirBnB does respond to complaints about hosts but not to pay compensation. They say if a host's behaviour falls below their standards they will consider removing them.

Aylesbury_Duck

elsanto said:

Are there really legal experts here or am I talking to people who just want to talk about it?

Not really the way to get help, is it.  You've already fallen out with your host, probably unproductive to do so with people here.  If you want expert legal opinion, you need to pay for it.

Alderbank

Aylesbury_Duck said:

elsanto said:

Are there really legal experts here or am I talking to people who just want to talk about it?

Not really the way to get help, is it.  You've already fallen out with your host, probably unproductive to do so with people here.  

Since AirBnB ended up cutting off the communication, perhaps the OP has fallen out with them as well.

user1977

elsanto said:

user1977 said:

elsanto said:

This happened abroad but I am talking about the AirBNB representation in the UK.

Why would the UK be relevant if this happened abroad?

Because I created my account with AirBNB in the UK with my address in the UK.

Doesn't mean that UK law applies at all though. Have a look at the terms for your contract to work out which AirBnB entity you actually contracted with and which jurisdiction is relevant.

elsanto

Alderbank said:

Your claim of 1,000 dollars is a very round number. Perhaps you are thinking of a non-pecuniary claim such as for loss of enjoyment? If so you need to be very specific. For example if a cruise was sold as including a trip to Naples and Pompeii but the cruise did not visit those places you would have a claim.

Your claim that the host was nasty is similar to a claim on a cruise that the passengers in the next cabin were nasty. Did you specifically ask AirBnB to move you to other accommodation?

AirBnB do have policies and guidance about discrimination but because local laws are so different around the world they are different for different regions. As you won't say which country you visited I don't think we can help you on that.

AirBnB does respond to complaints about hosts but not to pay compensation. They say if a host's behaviour falls below their standards they will consider removing them.

No I did not ask them to move me because I do not think they will do that and they would not have found another place for reasons I explained. I think the system is that people have to move and then claim. I have seen a couple of cases of law suits against AirBNB but they were for the specific cost to move. Mine is for 'hurt feelings and distress'

It was Mexico and, no I do not see the relevance as I repeat, I deal with AirBNB not the local host.
The ageist comments refer to insults and hurt feelings, not discrimination.

I have already said to AirBNB that whatever they do about the host (I know they will do nothing) does not help me.

elsanto

user1977 said:

elsanto said:

user1977 said:

elsanto said:

This happened abroad but I am talking about the AirBNB representation in the UK.

Why would the UK be relevant if this happened abroad?

Because I created my account with AirBNB in the UK with my address in the UK.

Doesn't mean that UK law applies at all though. Have a look at the terms for your contract to work out which AirBnB entity you actually contracted with and which jurisdiction is relevant.

If I take legal action, It will be in the UK, There is an AirBNB UK and that is my first port of call. Other law suits against them have been in the respective countries of the claimants, say Americans making the claim in the USA even if the event was in Timbuktu.
 

elsanto

Alderbank said:

Aylesbury_Duck said:

elsanto said:

Are there really legal experts here or am I talking to people who just want to talk about it?

Not really the way to get help, is it.  You've already fallen out with your host, probably unproductive to do so with people here.  

Since AirBnB ended up cutting off the communication, perhaps the OP has fallen out with them as well.

That is evidently the case. That is why I am seeking to go to court. That is the procedure. You take it as far as you can with the company you are claiming from then you resort to the legal route.

And you could ask me instead of speculating with someone else as other people can be misled by your speculation.

elsanto

Alderbank said:

Your claim of 1,000 dollars is a very round number. Perhaps you are thinking of a non-pecuniary claim such as for loss of enjoyment? If so you need to be very specific. For example if a cruise was sold as including a trip to Naples and Pompeii but the cruise did not visit those places you would have a claim.

Your claim that the host was nasty is similar to a claim on a cruise that the passengers in the next cabin were nasty. Did you specifically ask AirBnB to move you to other accommodation?

AirBnB do have policies and guidance about discrimination but because local laws are so different around the world they are different for different regions. As you won't say which country you visited I don't think we can help you on that.

AirBnB does respond to complaints about hosts but not to pay compensation. They say if a host's behaviour falls below their standards they will consider removing them.

Yes I said $1000.00 as a proportion of what I paid for the place as it is related to 'hurt feelings and distress'. I will say to the court what I said to AirBNB. I was already very worried because my daughter was not well; moving would have caused her further inconvenience and on top of everything I had the host bullying me.