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Wrong car rental in Miami

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Hi Guys, I rented a car from gocarentals.com from Miami Airport, we were given the wrong car and not even the right category. I have complained but the rental company are ignoring me and won’t help. i feel my only option is the small claims court, any advice please 

Comments

  • Bonhomie
    Bonhomie Posts: 365 Forumite
    100 Posts Second Anniversary Name Dropper
    Website doesn't exist....  Wrong car, wrong category and a fictitious website. How did you manage all that?
  • marcia_
    marcia_ Posts: 3,380 Forumite
    Sixth Anniversary 1,000 Posts Photogenic Name Dropper
    Bonhomie said:
    Website doesn't exist....  Wrong car, wrong category and a fictitious website. How did you manage all that?
    https://www.gocarrental.com/uk
  • Westin
    Westin Posts: 6,306 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    What car CATEGORY did you book and what car CATEGORY were you allocated a car from?

    Specific car models within categories are not guaranteed.

    Gocarrental.com is a comparison site.  Which car rental firm was your reservation with? 

    What explanation did the rental agent at MIA offer?
  • bagand96
    bagand96 Posts: 6,517 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    As Westin said the car model is never normally guaranteed, it's a category you book. 

    (I have seen sometimes the major brands may offer a guaranteed model when booking on their own site, but that was usually for a premium vehicle)

    As above what was the hire firm's explanation?
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