Wrong car rental in Miami

swanmark

Hi Guys, I rented a car from gocarentals.com from Miami Airport, we were given the wrong car and not even the right category. I have complained but the rental company are ignoring me and won’t help. i feel my only option is the small claims court, any advice please 

Bonhomie

Website doesn't exist....  Wrong car, wrong category and a fictitious website. How did you manage all that?

marcia_

Bonhomie said:

Website doesn't exist....  Wrong car, wrong category and a fictitious website. How did you manage all that?

https://www.gocarrental.com/uk

Westin

What car CATEGORY did you book and what car CATEGORY were you allocated a car from?

Specific car models within categories are not guaranteed.

Gocarrental.com is a comparison site.  Which car rental firm was your reservation with? 

What explanation did the rental agent at MIA offer?

bagand96

As Westin said the car model is never normally guaranteed, it's a category you book. 

(I have seen sometimes the major brands may offer a guaranteed model when booking on their own site, but that was usually for a premium vehicle)

As above what was the hire firm's explanation?