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Facebook help needed

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raz_uk
raz_uk Posts: 252 Forumite
Part of the Furniture 100 Posts Combo Breaker
Afternoon all :)

*deep breath*

So for the past 6 months, i've had an annoying problem on my FB account where i'm not receiving group notifications (in-app and on my phone itself) on time. I'm a member of around 20 groups and it's happening with all of them atm. These often pop up delayed by 2-3 hours - when they do finally turn up. As I'm an active member of a hobby community, i'm missing out on a lot of posts and info and have tried contacting facebook to help but have hit a brick wall as there's no way to contact them to explain my issue (!) :(.

I've deleted and reinstalled the facebook app twice but it didn't help. I then checked on my laptop and i'm having the same issues online there too so seems like there's a technical glitch on my account itself. Any help folks? This thing is driving me mad now :(

Many thanks in advance.
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Comments

  • jon81uk
    jon81uk Posts: 3,882 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    I get group notifications a few hours after the reply is posted. If it bothers you that much just look in the group regularly.
  • raz_uk
    raz_uk Posts: 252 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    jon81uk said:
    I get group notifications a few hours after the reply is posted. If it bothers you that much just look in the group regularly.
    It used to work perfectly before so I'm not sure what's gone wrong. Also doesn't help if you're part of 20+ groups lol.
  • raz_uk
    raz_uk Posts: 252 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Just bumping for any help in getting in touch with Facebook technical support.  Thanks all
  • Farway
    Farway Posts: 14,610 Forumite
    Part of the Furniture 10,000 Posts Homepage Hero Name Dropper
    raz_uk said:
    jon81uk said:
    I get group notifications a few hours after the reply is posted. If it bothers you that much just look in the group regularly.
    It used to work perfectly before so I'm not sure what's gone wrong. Also doesn't help if you're part of 20+ groups lol.
    No comfort but it's same with me, I now just use FB on desktop because the mobile app is just pants

    Eight out of ten owners who expressed a preference said their cats preferred other peoples gardens
  • raz_uk
    raz_uk Posts: 252 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Farway said:
    raz_uk said:
    jon81uk said:
    I get group notifications a few hours after the reply is posted. If it bothers you that much just look in the group regularly.
    It used to work perfectly before so I'm not sure what's gone wrong. Also doesn't help if you're part of 20+ groups lol.
    No comfort but it's same with me, I now just use FB on desktop because the mobile app is just pants

    It's worse for me as the same problem on both FB desktop and the app :(, it's making me think there's a techie issue on my account
  • raz_uk
    raz_uk Posts: 252 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Can anyone help advise on how I can get in touch with someone from FB about this please?
  • raz_uk
    raz_uk Posts: 252 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    bumping for help. thanks
  • Neil_Jones
    Neil_Jones Posts: 9,535 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    As has been alluded to this is not unique to you.  It would appear to be a Facebook thing.
    I can confirm that while I'm not a member of any groups on Facebook anything whatsoever to do with Facebook on my account the notifications are anywhere from immediate to delayed by a few hours.

    You can prove to yourself that the issue is not caused by your account - just set up another account with another email address, join one of your groups and then if the same problems continue to occur there's nothing wrong with your original account and that's the way the system works.
  • TELLIT01
    TELLIT01 Posts: 17,935 Forumite
    Tenth Anniversary 10,000 Posts Name Dropper PPI Party Pooper
    Again no help to the OP but I find FB to be flakey most of the time.  I'll go in and much of the information in the feed is many days old, and posts I had read on my last visit are nowhere to be found.
  • J_B
    J_B Posts: 6,778 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    TELLIT01 said:
    Again no help to the OP but I find FB to be flakey most of the time.  I'll go in and much of the information in the feed is many days old, and posts I had read on my last visit are nowhere to be found.

    Same here ... WHY?
    It's my only form of communication with others that doesn't appear in chronological order - what do they hope to achieve?
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