Facebook help needed

raz_uk

Afternoon all

*deep breath*

So for the past 6 months, i've had an annoying problem on my FB account where i'm not receiving group notifications (in-app and on my phone itself) on time. I'm a member of around 20 groups and it's happening with all of them atm. These often pop up delayed by 2-3 hours - when they do finally turn up. As I'm an active member of a hobby community, i'm missing out on a lot of posts and info and have tried contacting facebook to help but have hit a brick wall as there's no way to contact them to explain my issue (!) .

I've deleted and reinstalled the facebook app twice but it didn't help. I then checked on my laptop and i'm having the same issues online there too so seems like there's a technical glitch on my account itself. Any help folks? This thing is driving me mad now

Many thanks in advance.

jon81uk

I get group notifications a few hours after the reply is posted. If it bothers you that much just look in the group regularly.

raz_uk

jon81uk said:

I get group notifications a few hours after the reply is posted. If it bothers you that much just look in the group regularly.

It used to work perfectly before so I'm not sure what's gone wrong. Also doesn't help if you're part of 20+ groups lol.

raz_uk

Just bumping for any help in getting in touch with Facebook technical support.  Thanks all

Farway

raz_uk said:

jon81uk said:

I get group notifications a few hours after the reply is posted. If it bothers you that much just look in the group regularly.

It used to work perfectly before so I'm not sure what's gone wrong. Also doesn't help if you're part of 20+ groups lol.

No comfort but it's same with me, I now just use FB on desktop because the mobile app is just pants

raz_uk

Farway said:

raz_uk said:

jon81uk said:

I get group notifications a few hours after the reply is posted. If it bothers you that much just look in the group regularly.

It used to work perfectly before so I'm not sure what's gone wrong. Also doesn't help if you're part of 20+ groups lol.

No comfort but it's same with me, I now just use FB on desktop because the mobile app is just pants

It's worse for me as the same problem on both FB desktop and the app , it's making me think there's a techie issue on my account

raz_uk

Can anyone help advise on how I can get in touch with someone from FB about this please?

raz_uk

bumping for help. thanks

Neil_Jones

As has been alluded to this is not unique to you.  It would appear to be a Facebook thing.

I can confirm that while I'm not a member of any groups on Facebook anything whatsoever to do with Facebook on my account the notifications are anywhere from immediate to delayed by a few hours.

You can prove to yourself that the issue is not caused by your account - just set up another account with another email address, join one of your groups and then if the same problems continue to occur there's nothing wrong with your original account and that's the way the system works.

TELLIT01

Again no help to the OP but I find FB to be flakey most of the time.  I'll go in and much of the information in the feed is many days old, and posts I had read on my last visit are nowhere to be found.

J_B

TELLIT01 said:

Again no help to the OP but I find FB to be flakey most of the time.  I'll go in and much of the information in the feed is many days old, and posts I had read on my last visit are nowhere to be found.

Same here ... WHY?

It's my only form of communication with others that doesn't appear in chronological order - what do they hope to achieve?