AO.com returns/refunds and my rights

the_lunatic_is_in_my_head

mynamenicola0101 said:

Thank you so much, that’s given some really useful next steps. I’ll head back over when/if we get any resolution from AO.

The engineer saw the dirty dishes photographed and agreed that although dishwasher’s never get everything 100% clean 100% of the time (with overloading being the usual culprit) he wouldn’t expect that outcome. 

It's good he agreed something was off, I guess it would depend on what he put in any paperwork or such as to what you can rely on or what AO will make a decision on. 

If you don't get a decent resolve from AO I don't know if Samsung will give you a copy of the paperwork for the visit but can't hurt to ask. 

zoob

If samsung say there's no obvious fault in the machine I'd get a professional to check if the waste plumbing is correctly installed or if there's a blockage.
After selling and plumbing and fitting fitting machines for over 40 year, my first thoughts is there's lightly a plumbing issue