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MSE News: Virgin Media customers suffer email outage – what you need to know

MSE_Chris · 2023-06-23 16:49:13

Virgin Media's broadband customers have been hit by a widespread email outage this week, leaving users unable to send or receive emails. Here’s what you need to know if affected. Read the full story: 'Virgin Media customers suffer email outage – what you need to know' If you haven’t already, join the forum to reply.

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quaybab Posts: 115 Forumite

3 July 2023 at 10:59AM

Inaccuracies in this MSE article as you can't use resolver to make a complaint to Virgin.
It may be related to Virgin changing ADR providers.
Up to 2022, CISAS considered complaints made on resolver as a valid but by the time Ofcom and the industry had told CISAS it wasn't, Virgin had jumped ship to Ombudsman services. Ironically, OS are the worst ADR providers around!

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MSE News: Virgin Media customers suffer email outage – what you need to know

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