We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

The MSE Forum Team would like to wish you all a very Happy New Year. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!

MSE News: Virgin Media customers suffer email outage – what you need to know

MSE_Chris · 2023-06-23 16:49:13

Virgin Media's broadband customers have been hit by a widespread email outage this week, leaving users unable to send or receive emails. Here’s what you need to know if affected. Read the full story: 'Virgin Media customers suffer email outage – what you need to know' If you haven’t already, join the forum to reply.

Comments

quaybab Posts: 115 Forumite

3 July 2023 at 9:59AM

Inaccuracies in this MSE article as you can't use resolver to make a complaint to Virgin.
It may be related to Virgin changing ADR providers.
Up to 2022, CISAS considered complaints made on resolver as a valid but by the time Ofcom and the industry had told CISAS it wasn't, Virgin had jumped ship to Ombudsman services. Ironically, OS are the worst ADR providers around!

0