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MSE News: Virgin Media customers suffer email outage – what you need to know

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Comments

  • quaybab
    quaybab Posts: 115 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Inaccuracies in this MSE article as you can't use resolver to make a complaint to Virgin.
    It may be related to Virgin changing ADR providers.
    Up to 2022, CISAS considered complaints made on resolver as a valid but by the time Ofcom and the industry had told CISAS it wasn't, Virgin had jumped ship to Ombudsman services. Ironically, OS are the worst ADR providers around!


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