Zara return not refunded

Nicolejdixon Forumite Posts: 1 Newbie
I’m a regular & long-standing customer of Zara, both online & in store. I sent over £300 of items back via EVRI . Zara are refusing to refund as they say package held 2 pairs of Asos trousers & no Zara items. I don’t shop in Asos or have any of their trousers.I know 100% that when I dropped package off it held all the Zara items that I had asked to return. They say they’ve disposed of the Asos trousers & are point blank refusing to refund or contact EVRI about this. What can I do ?


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