Facebook Hacked - Please, bear with as I explain.
Hi All, I found on my Birthday of all days, that my email account and facebook account had been hacked. I have been able to regain control of my email account, but my facebook account is still unaccessible. Before I go any further, I found that the email address in facebook account has been changed and the mobile no listed is still mine, but the +44 (replacing the 0 for the UK) has been changed to +1, which is prefix for india. So I cannot access via email of mob phone.
OK, so I then go further and find out that you can send Fb 'proof of ID', such as driving licence or passport. My query surrounds this part of Fb help.
So, once I have sent proof of ID, should I get a confirmation email from Fb saying they have received such ID proof and once this has been confirmed we will contact you again?, or don't Fb acknowledge receipt of ID proof? (I have read that if ID proof not accepted, either too fuzzy or can't see all info, then you would get email advising of this!!! So, why not simple email saying that have received ID proof?
Next, it will be a week tomorrow since I have sent proof of my ID to facebook help following all correct links. How long should I wait before I have to open another Fb account?
I only have 35 or so friends listed on my Fb account, and the messenger account that is of course linked to my Fb account is used to allow my Wife and I to speak to our 5 yr old Grandson. This is the most upsetting thing. As well of course losing all photos and all posts that I have, or rather had, since 2009! It is my life album.
Thank you for reading and grateful for any advice, or any further help that anybody can offer in additional ways that I might be able to regain access to my Fb account & messenger.
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