Moving home BT want to send another Smart Hub 2

radio_2 Forumite Posts: 5

Forumite

21 June at 4:15PM in Broadband & internet access

I'm starting the process of moving our phone/internet service to our new address. I understand that they want us to now use the Digital Voice socket at the back of our Smart Hub 2 to connect our phone instead of going into the phone socket adapter but while sorting out my order online they want to charge me £9.99 to send me a Smart Hub 2 when I already have a Smart Hub 2 and it has the necessary green socket on the back. I don't want to be charged for something I don't need but can't see to find a way to avoid it. Anyone else had the same issue when moving home?

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Moving home BT want to send another Smart Hub 2

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