Wizzair w9 4452 cancelation 12th June

dzbergman
Forumite Posts: 4
Newbie

Hi Everyone I am new here so hope all ok with this post ….
I was supposed to be on a flight from TLV-LTN W9 4452 on 12th June . I arrived at the desk only to be informed our flight was cancelled , And as wizz is a 5* airline, there was no one to offer us rebooking or anything like that , I received an email confirming cancelation and option to rebook , there was nothing available until 48 hrs later so i booked the best option which was virgin next morning . I filed on Sunday the EU261 claim, which got rejected( to say "no" they are surprisingly quick in responding....). Reason given :" adverse weather condition's caused the delay.
Here we are now , So I've got few questions if you can help me to plan my next steps;
1. I have checked all the flights leaving TLV and arriving LTN and no major delay was reported, As well as no adverse weather was found on any database and both the departure point as well as the destination were about 25c+ that day with clear skies so this is close to a lie, But how should I prove it to them?
2. Regarding reimbursement of alternative tickets; There was only Premium economy available. How can i prove this ?
3. My son traveling with me had turned 2 at midnight of the 13th meaning our morning flight we had to buy a a almost regular fare. Are they responsible for this?
I would really appreciate any advice as i can see that Wizz air is trying to get away with murder

🙏
.
I was supposed to be on a flight from TLV-LTN W9 4452 on 12th June . I arrived at the desk only to be informed our flight was cancelled , And as wizz is a 5* airline, there was no one to offer us rebooking or anything like that , I received an email confirming cancelation and option to rebook , there was nothing available until 48 hrs later so i booked the best option which was virgin next morning . I filed on Sunday the EU261 claim, which got rejected( to say "no" they are surprisingly quick in responding....). Reason given :" adverse weather condition's caused the delay.
Here we are now , So I've got few questions if you can help me to plan my next steps;
1. I have checked all the flights leaving TLV and arriving LTN and no major delay was reported, As well as no adverse weather was found on any database and both the departure point as well as the destination were about 25c+ that day with clear skies so this is close to a lie, But how should I prove it to them?
2. Regarding reimbursement of alternative tickets; There was only Premium economy available. How can i prove this ?
3. My son traveling with me had turned 2 at midnight of the 13th meaning our morning flight we had to buy a a almost regular fare. Are they responsible for this?
I would really appreciate any advice as i can see that Wizz air is trying to get away with murder

🙏
.
0
Comments
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dzbergman said:1. I have checked all the flights leaving TLV and arriving LTN and no major delay was reported, As well as no adverse weather was found on any database and both the departure point as well as the destination were about 25c+ that day with clear skies so this is close to a lie, But how should I prove it to them?dzbergman said:2. Regarding reimbursement of alternative tickets; There was only Premium economy available. How can i prove this ?dzbergman said:3. My son traveling with me had turned 2 at midnight of the 13th meaning our morning flight we had to buy a a almost regular fare. Are they responsible for this?dzbergman said:I would really appreciate any advice as i can see that Wizz air is trying to get away with murder
If they fail to pay up then you can take the issue to their nominated ADR provider: https://www.aviationadr.org.uk/how-to-complain-about-wizz-air-flight/1 -
I can add to @eskbanker ' s great response with regard to the weather front that day and the previous day.
On the 11th June there had been rather atrocious weather conditions over much of the south of England and parts of Europe as bands of thunderstorms swept through. ATC imposed flow restrictions at many airports. This resulted in delays, cacellations and aircraft/crews out of position.
Monday 12th faced similar with fierce storms across Europe. Again a high number of ATC delays from flow restrictions with Euro Control reporting over 71,000 minutes of delays on 12th due attributed from weather issues.
I can well believe WizzAir's response to the cancellation being due to weather related issues. I don't therefore see EU261/UK261 applying for delay compensation.
Other 'duty of care' costs should IMO be covered although I can see WizzAir perhaps questioning and challenging Virgin Atlantic Premium Economy tickets being purchased.0 -
Westin said:I can add to @eskbanker ' s great response with regard to the weather front that day and the previous day.
On the 11th June there had been rather atrocious weather conditions over much of the south of England and parts of Europe as bands of thunderstorms swept through. ATC imposed flow restrictions at many airports. This resulted in delays, cacellations and aircraft/crews out of position.
Monday 12th faced similar with fierce storms across Europe. Again a high number of ATC delays from flow restrictions with Euro Control reporting over 71,000 minutes of delays on 12th due attributed from weather issues.
I can well believe WizzAir's response to the cancellation being due to weather related issues. I don't therefore see EU261/UK261 applying for delay compensation.
Other 'duty of care' costs should IMO be covered although I can see WizzAir perhaps questioning and challenging Virgin Atlantic Premium Economy tickets being purchased.0 -
It may be that the aircraft for your flight was not able to get to Tel Aviv to operate your leg, much will depend on where the aircraft were arriving from as well
There were certainly some thunderstorms in England on that day (some videos on youtube)0 -
Wasnt affecting any part near London as far as i can see it, this is where they are based0
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dzbergman said:Wasnt affecting any part near London as far as i can see it, this is where they are based
https://www.telegraph.co.uk/news/2023/06/12/uk-weather-latest-updates-heatwave-thunderstorms/
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dzbergman said:Wasnt affecting any part near London as far as i can see it, this is where they are based
The 'son turning 2' is presumably provable and therefore should be covered, the Premium Economy less so (unless you got some proof at the time) - and as you'll find WizzAir are far from the easiest to deal with.
Do you have insurance to fall back on ?0 -
Caz3121 said:dzbergman said:Wasnt affecting any part near London as far as i can see it, this is where they are based
Still, All other carriers did make it , as well as most of flights did fly with a small delay for example the Easyjet flight ,so cant see why Wizz wouldn't do that0
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