Refund from Stacees

CBl2023

Has anyone else has difficulties returning a dress to this website? It is dreadful quality and the site have offered numerous options e.g. sell on the dress, get it altered to fit but will not give a full refund. I cannot believe they are allowed to trade as their reviews are dreadful. Please help, my daughter has paid £92 & they are refusing to refund. Thank you

screech_78

Never heard of them but looks pretty obviously a Chinese website from the wording on their website. The time for reading reviews is before parting with your money. 

There aren’t any UK consumer rights you can enforce if they’re Chinese. 

born_again

Contact Information

Hong Kong Office Information

Company : DIY FASHION LIMITED

Registration Number: 1994949

Address : Unit D, 16/F, One Capital Place, 18 Luard Road, Wan Chai Hong Kong. (This is not return address)

Certainly are...

I guess this was also custom made, from size details sent.

https://www.stacees.co.uk/returns-refund

Alderbank

As @born_again says they're sort of Chinese. Hong Kong was leased to Britain for 100 years so in many ways it is as much British as Chinese.

Stacees website says their Terms of Service shall be governed by and construed in accordance with the laws of Hong Kong.

Hong Kong consumer law, as you might expect, is very similar indeed to UK consumer law.
The Sale of Goods Ordinance is very similar to our Consumer Rights Act and the Small Claims Tribunal is just like our small claims court.
The main difference unfortunately is that Hong Kong is 6,000 miles away.

https://clic.org.hk/en/topics/consumer_complaints/consumer_protection

the_lunatic_is_in_my_head

I'm sure they've been mentioned on here before. Sadly not much to be done OP  

SellyOakBlade

CBl2023 said:

Has anyone else has difficulties returning a dress to this website? It is dreadful quality and the site have offered numerous options e.g. sell on the dress, get it altered to fit but will not give a full refund. I cannot believe they are allowed to trade as their reviews are dreadful. Please help, my daughter has paid £92 & they are refusing to refund. Thank you

Having exactly the same issue. Despite their website claiming "hassle free returns" within 14 days, they have offered all of the above as alternatives EXCEPT actually giving me a return address.

Latest offer being as follows:

Please allow me to share my idea first, thanks for your time. The returning shipping fee is paid by the customer and as you know, the delivery is unstable. Considering that you need pay extra cost, time and energy, we hope to provide you better solutions so I have applied our manager to refund you £35.00 and you can sell the dress locally. Hope you can consider it. If you can accept it, please let me know.Then I will arrange it to your account immediately.

 

Please be free to tell us your ideas.


My idea is you give me the return address we requested 4 emails ago. 

Do we have any rights to chargeback the transaction?

sheramber

Chargeback normally requires you to return the item.

Pollycat

From the link above:

We will provide a full refund for your purchase, including shipping fees for all damaged, defective, or wrongfully shipped items.

Is the dress in one of these categories?