EDF won't pay me promised credit for getting a smart meter installed

MWT

maghater said:

MWT said:

Has anyone else heard of EDF, or any other supplier, offering a £100 credit just for installing smart meters?

I'm not surprised they are asking for a copy of the email...

Thanks to help from tech savvy daughter have been able ti retrieve email, and a message saying credit would appear 30 days after meters fitted (actually 60 days) So presumably I will get my promised credit. Going to tell them to shove it as soon as cash is in my account. So a PR disaster for EDF

Hopefully the email was a 2023 version of the one linked above as that one required installation during last year ?

Mr.Generous

EDF pester me non-stop, but no offer of any credit. Latest message said my (never fitted) first generation smart meter was no longer able to communicate with them and I need the latest smart meter. Good job I didn't bother getting the rubbish first generation job then!

I'm holding out for the £100 now!!

stuarta99

Just jumping on this as I'm always being pestered and got a text yesterday offering me £100 but I see there is nothing on their site about it

pseudodox

stuarta99 said:

Just jumping on this as I'm always being pestered and got a text yesterday offering me £100 but I see there is nothing on their site about it

I got the same text & likewise no mention on the site when I logged in to my account.  The text did say the install had to  be done by 10/12/23 & there were limited appointments.  But I don't have a suitable gap in MY diary at the mo unless they are prepared to install between 6pm & 8am.  LOL!

stuarta99

Yeah dunno whether to trust it. Thinking that I have the proof in the text at least 

M25

You made a contract with another party: keep the contract offer (email).

Don't blame the other party.